Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic

Robin Whitler

Evansville,IN

Summary

Experienced Escrow Officer with a proven track record of exceeding management and clientele expectations. Thrives in high-pressure environments and consistently meets critical time-sensitive deadlines. Adheres to strict laws set forth by the State Department of Business Oversight, ensuring compliance at all times. Known for providing unparalleled customer service, leveraging extensive knowledge to build a vast repeat customer base of thousands of clients, agents, and brokers. This diverse customer base includes both US citizens and international clients, requiring a diplomatic approach that transcends cultural boundaries.

Overview

28
28
years of professional experience

Work History

Escrow Officer

Alliance Mutual Escrow Corporation
12.2012 - 10.2021
  • Oversee complete escrow process and adheres to all related processing and company guidelines, title requirements for sale and refinance transactions
  • Consistently communicate with buyers, sellers, title, lenders, realty professionals to complete a smooth and efficient closing process in a timely manner
  • Gather important documentation necessary to provide clear title.
  • Maintained strict adherence to regulatory requirements and industry best practices when handling sensitive client information and funds during the escrow process.Set up escrow transactions, processed deposits
  • Returned executed loan packages to lender for review and approval in accordance with lender instructions.
  • Established payoffs for customers' loans, prioritizing control of overall costs.
  • Provided exceptional customer service, securing repeat clients and generating positive word-of-mouth referrals for the business.

Escrow Officer/ Part Owner

EBR Escrow Corporation
09.2007 - 12.2012
  • Assisted in training new employees on company policies, procedures, and software systems used in the escrow process.
  • Managed real estate closing process in compliance with applicable standards and legal requirements.
  • Implemented efficient workflow procedures which resulted in faster completion of escrow transactions.
  • Adapted to changing industry regulations and policies, updating company practices accordingly to maintain compliance.
  • Enhanced security measures for transaction documentation, leading to notable decrease in data breaches.
  • Improved team collaboration by implementing new communication system for sharing transaction updates and critical information.
  • Streamlined closing processes, significantly reducing errors and improving client satisfaction.
  • Managed day-to-day business operations.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Escrow Officer

Kelley Escrow Corporation
08.1997 - 09.2007
  • Oversee complete escrow process and adheres to all related processing and company guidelines and title requirements for sale and refinance transactions



Inbound Sales

Xerox Corporation
02.1994 - 08.1997
  • Learned to pivot industries when world wide recession hit.
  • Pursued high volume call center job

Education

Undergrad AA in Dental Assistance -

Orange Coast Community College

High School Diploma -

Villa Park High School
Villa Park, CA
06.1983

Skills

  • Excellent in multitasking and organization
  • Resourceful, flexible
  • Attention to detail
  • Dependable, loyal

Volunteer Work

During 14 year patriotic involvement in the Orange Elks Lodge, an aid organization for the military, I served as an officer for two years.  During such time my communication and organization skills were strengthened thru the planning of community events including picnics and street fairs. Crowd-funding was driven to an all-time high thru corporate donations and ticket sales. Membership publications noted that my exceptional success was as a result of my nature that enjoys mingling with people as well as a social media with a large following. Time and again, such generous funds were allotted to military and their families overseas.

Timeline

Escrow Officer

Alliance Mutual Escrow Corporation
12.2012 - 10.2021

Escrow Officer/ Part Owner

EBR Escrow Corporation
09.2007 - 12.2012

Escrow Officer

Kelley Escrow Corporation
08.1997 - 09.2007

Inbound Sales

Xerox Corporation
02.1994 - 08.1997

Undergrad AA in Dental Assistance -

Orange Coast Community College

High School Diploma -

Villa Park High School
Robin Whitler