Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Robin Wikan

Hampton,VA

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

31
31
years of professional experience

Work History

Medical Transcription/Secretary

Roosevelt Family Medicine
Norfolk, VA
08.2009 - 11.2014
  • Transcribed medical dictation from physicians, including patient histories, physical examinations and discharge summaries.
  • Reviewed transcribed documents for accuracy and completeness in accordance with established procedures.
  • Conducted quality control checks on completed reports and corrected errors as needed.

Medical Office Secretary

Hague Internal Medicine
Norfolk, VA
07.2004 - 11.2009
  • Greeted patients, collected personal information and verified insurance coverage.
  • Assisted in scheduling appointments for patients.
  • Answered incoming calls and responded to inquiries from patients and staff members.
  • Managed patient records by entering data into a computerized system.
  • Prepared forms, letters, reports and other documents as requested by medical staff.
  • Maintained an organized filing system of patient charts and documents.
  • Processed payments from patients using cash registers or computers.
  • Ordered office supplies and maintained inventory levels as needed.
  • Provided administrative support to the medical staff including physicians, nurses and technicians.
  • Monitored medical supply levels and restocked shelves as necessary.
  • Ensured all HIPAA regulations were followed when handling confidential patient information.
  • Set up new patient files with appropriate documentation.
  • Responded to emails promptly from both internal and external customers.
  • Verified that all required paperwork was completed before patient visits.
  • Scanned documents into electronic format for easy retrieval later on.
  • Provided customer service assistance to visitors who had questions about their health plans or benefits packages.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Managed physician calendar, scheduling patient appointments and procedures.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Compiled physical and digital documents, charts and reports.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Documented and responded to incoming correspondences to address questions.
  • Updated group medical records and technical library to promote smooth office operations.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Scheduled and confirmed patient appointments and consultations.
  • Communicated with patients with compassion while keeping medical information private.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Ordered and maintained supply inventory for medical office.
  • Completed relevant insurance and other claim forms.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Transcribed recorded practitioners' diagnoses and recommendations into medical records.

Medical Secretary

Drs.Kaplan, Goldman, and Cohen
Norfolk, VA
08.1989 - 07.1995
  • Greeted patients upon arrival, collected medical history and verified insurance coverage.
  • Prepared patient charts for physicians prior to appointments, including updating existing information.
  • Transcribed doctor's orders into the electronic health record system.
  • Scheduled laboratory tests, imaging studies and other procedures as requested by the physician.
  • Maintained accurate patient records and filing systems according to established policies and procedures.
  • Answered incoming calls in a professional manner and directed them to the appropriate personnel.
  • Responded to inquiries from patients regarding billing, scheduling and appointment changes.
  • Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
  • Verified patient demographics and insurance information prior to each visit or procedure.
  • Coordinated referrals between primary care physicians and specialists as required.
  • Created new patient files when needed and ensured that all documents were properly filed in each file folder.
  • Prepared correspondence such as letters, reports or memos on behalf of the office staff.
  • Managed daily calendars for multiple providers, setting up appointments as needed.
  • Provided support to clinical staff during exams by handing instruments or providing assistance with paperwork.
  • Monitored patient messages sent via email or phone message system and responded accordingly.
  • Ensured HIPAA compliance was maintained throughout the practice by following protocols.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Managed physician calendar, scheduling patient appointments and procedures.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Documented and responded to incoming correspondences to address questions.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Communicated with patients with compassion while keeping medical information private.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Scheduled and confirmed patient appointments and consultations.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Completed relevant insurance and other claim forms.
  • Interviewed patients to complete case histories and intake forms.
  • Transcribed recorded practitioners' diagnoses and recommendations into medical records.

Medical Transcription/receptionist

Redgate Radiology
Norfolk, VA
07.1983 - 07.1984
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Verified visitors' identification cards before allowing access to the building.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.
  • Processed payments and updated accounts to reflect balance changes.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Coordinated pick-up and delivery of express mail services.
  • Collated, bound and stored computer-generated reports.
  • Transcribed tapes and notes from meetings into prescribed formats.

Education

High School Diploma -

Norview High School
Norfolk, Va
06-1980

Skills

  • Letter writing
  • Meeting Coordination
  • Supply Ordering
  • Appointment Scheduling
  • Supply Restocking
  • Payroll Administration
  • Calendar Management
  • Office Administration
  • Customer Service
  • Document Preparation
  • File Management
  • Organization
  • Office staff leadership
  • Administering payroll
  • Prioritization and time management
  • Mail distribution
  • Confidentiality understanding
  • Presentation Creation
  • Complex Problem-Solving
  • Schedule Management
  • Payment posting
  • Payroll Processing
  • Verbal and written communication
  • Filing experience
  • Digital File Management
  • Inventory purchasing
  • Vendor relations skills
  • Multi-Line Phone Systems

References

References available upon request.

Timeline

Medical Transcription/Secretary

Roosevelt Family Medicine
08.2009 - 11.2014

Medical Office Secretary

Hague Internal Medicine
07.2004 - 11.2009

Medical Secretary

Drs.Kaplan, Goldman, and Cohen
08.1989 - 07.1995

Medical Transcription/receptionist

Redgate Radiology
07.1983 - 07.1984

High School Diploma -

Norview High School

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Robin Wikan