Robin Wiktor
Phoenix,AZ
Summary
Diligent assistant manager with strong background in retail management. Successfully coordinated store operations and enhanced customer satisfaction. Demonstrated leadership in staff training and inventory management.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Joann
01.2022 - Current
- Hiring, training, and developing of new talent
- Payroll and scheduling
- Evaluating weekly and monthly reports to create store action plans to drive key performance indicators and sales
- Oversee operations, merchandising, financial, and customer service aspects of the business
- Plan, assign, and direct tasks
- Process markdowns and damages as per company policies
- Manage inbound and outbound deliveries and maintain stockroom integrity
- Process vendor returns and chargebacks
- Address and resolve customer and associate issues
- Ensure store is clean, safe, stocked and meets customers standards as per company guidelines
Lead Supervisor
Bealls Outlet
03.2021 - 09.2022
- Hiring, training, and developing staff
- Payroll and scheduling
- Evaluation of weekly and monthly reports to create store action plans to drive key performance indicators (KPI's) and advance results around talent, operations, merchandising, financial and customer aspects of the business
- Planning, assigning, and directing assignments
- Processing merchandise, markdowns, damages and shrink as per company procedures
- Resolving complaints and problems within the store
- Ensuring store is clean, stocked and meets customers standards as per company guidelines
Customer Service Agent
Consumer Cellular
03.2020 - 03.2021
- Strived for one-call resolution
- Answered, processed, and closed inbound sales calls
- Demonstrated positive and cooperative behavior with customers and coworkers
- Met productivity, quality, and punctuality standards
- Reviewed and explained invoices, services, equipment features, and account balances
- Appropriately applied adjustments and credits
- Solved service and equipment issues through troubleshooting
Customer Service Representative
Business Innovations Group
11.2017 - 03.2020
- Identified, researched, and resolved complex departmental and workflow issues to support efficiency and provide solutions for all departments
- Provided optimal customer service on an institutional and customer level, addressing concerns and providing information as needed
- Created communication strategies to meet both business and client objectives, updated accounts with client changes, and facilitated client calls to website training
- Managed appropriate release of proprietary and confidential information for general client lists
- Contacted clients on a weekly basis to ensure client satisfaction and resolve any new issues
Assistant Store Manager
Bed, Bath & Beyond
01.2006 - 01.2017
- Directed daily processes and duties for 35 to 75 sales associates, supporting customer service goals in weekly sales, and assisting in upward movement of sale associates to management
- Verified product displays to guarantee all merchandise is displayed and highlighted
- Managed processing of inbound and outbound inventory deliveries and maintained stock room inventory
- Processed vendor returns and chargebacks, completing financial and detailed-oriented functions accurately
- Completed all Human Resource functions, processed payroll, and scheduled employee workflow to ensure all shifts were covered
Education
Graduate - Medical Coding and Billing program
Penn Foster
Skills
- Active listening
- Adaptability
- Attentiveness
- Conflict resolution
- Decision-making
- Dependability
- Effective communication
- Empathy
- Open-mindedness
- Patience
- Responsiveness
- Timeliness
Affiliations
American Academy of Professional Coders (AAPC)
Timeline
Assistant Store Manager
Joann
01.2022 - Current
Lead Supervisor
Bealls Outlet
03.2021 - 09.2022
Customer Service Agent
Consumer Cellular
03.2020 - 03.2021
Customer Service Representative
Business Innovations Group
11.2017 - 03.2020
Assistant Store Manager
Bed, Bath & Beyond
01.2006 - 01.2017
Graduate - Medical Coding and Billing program
Penn Foster
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