ROBIN BAKER

Accounts Payable and Accounts Receivable coordinator responsible for accurate and timely payment and collection of departmental funds. Process internal and external payments for goods/services.
Allocate purchases via purchase cards to meet deadlines and ensure cardholders' compliance.
Assists the Business Manager with the department's fiscal budget and reporting requirements. Maintains complex spreadsheets.
Assist with badging by creating new and replacement badges for MUSCP, MUHA, and MUSC staff, faculty, physicians, volunteers and contractors on a weekly basis.
Support general procurement efforts and resolve related financial discrepancies.
Serve as backup timekeeper.
Gather Monthly Crime stats for the Director of Public Safety and report quarterly crime stats to MUHA.

• In accordance with state, MUSC, and MUSCP procurement policies, and guidelines, responsible for securing quotes for equipment and supplies, preparing purchase requisitions and reimbursement documents for submission to MUSC and MUSCP procurement and accounts payable on behalf of the department, faculty, residents, staff, academic and research programs
• Responsible for monthly reconciliation of departmental expenses and resolving any specific accounting errors or outstanding balances
• Maintain record-keeping for individual budgets to actual reports for faculty, residents, education programs, and some research funds
• Distribute individual quarterly financial reports or as periodically requested
• Monitor balances and report significant variances in spending
• Support the accounting manager during annual departmental budget preparation and ensure adherence to the departmental budget
• Billing, collections, and posting of payments in OurDay &, RedCap for Protocol Review fees as well as any other ad hoc department receivables
• Perform annual inventory
• Update AIM asset inventory as required, and report lost inventory to public safety
• Transfer department assets to surplus inventory
• Maintain academic office space including but not limited to maintenance/housekeeping requests and work orders
• Transitioned department from UMS and SmartStream to OurDay
• Back up Timekeeper in KRONOS and OurDay as needed

• Service as primary timekeeper for the department using KRONOS software to maintain records, work schedules, leave use, and time clock punches
• Ensure the financial readiness of UTS by electronically allocating credit card purchases and maintaining related records
• Assist with journal entries in the accounting system
• Manage the procurement, inventory, and payment for office supplies, uniforms, and other general supplies
• Assist the department manager with personnel management activities related to recruitment, onboarding, recordkeeping, screening processes, and submission of personal action forms to HR
• Supervise and cross-train staff to support all administrative functions for the department to include vehicle maintenance, fleet recordkeeping, reporting requirements, fuel credit card management, and familiarity with the process of procuring and disposing of state-owned vehicles
• Assist the department manager in formulating, revising, and communicating policies and procedures
• Perform general office management duties related to technological equipment, troubleshooting software issues, and supply needs
• Perform all other related administrative duties as required

• Answering phones and creating customer appointments in numerous dealerships in Charleston
• Schedule appointments, order customer parts, and set up new customer profiles

• Answering phones and creating customer appointments in the service department
• Schedule appointments, order customer parts, and set up new customer profiles
• Use customer service skills to solve complex issues and maintain customer loyalty
• Top performer

• Worked closely with GM, Sales Managers, Sales department, and Service department to ensure customer satisfaction during and after the purchase of their vehicle
• Learned all features of new vehicles and assisted customers after their purchase
• Completed the new vehicle check-in when all new vehicles arrived
• Set up dealer trades as needed

• Manage daily office operations for a staff of 35 employees
• Recruit and train all new employees on company policies and customer care departmental procedures
• Created customer care manual, including training and development of departmental SOP
• Strong leader of customer care support staff

• Corresponded with non-profit organizations throughout Florida about Hotels
• Event Planning - large events and small events within the LXR properties and offsite
• Record keeping in the hotel program DELPHI program and updated client lists within the program
• Created client list in Constant Contact- prepared invitations, and managed meeting attendees
• Updated and maintained the calendar daily for managers
• Make travel arrangements for supervisors and clients to LXR properties throughout the US and offsite locations