Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robin Williams

Candler,NC

Summary

Friendly and polished brings proven experience in different environments. Expertly provides individualized guest service and manages VIP requests. Versed in coordinating reservations, updating accounts and promoting customer satisfaction. Meticulous with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position in environment. Ready to help team achieve company goals. Reliable employee seeking office position. Offering excellent communication and good judgment. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of task and training in skill. Motivated to learn, grow and excel in industry. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Guest Service Representative

South Asheville Associates
Asheville, NC
05.2019 - Current
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Collected room deposits, fees and payments.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.

Cashier

Borg Warner / Canteen
Asheville, NC
06.2018 - 05.2019
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Collected and authorized payments of guests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Managed over 50 customers per breakfast and lunch breaks.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Performed cash, card and check transactions to complete customer purchases.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

Basic Computer Training

A-B Tech
Asheville
04.2008

High School Diploma -

Tuscola High School
Waynesville
06.1986

Associate of Arts - Hair Design

Haywood Cosmetology
Tuscola High
06.1986

Skills

  • Celebrity Guest Support
  • Guest Errands
  • Clear Communication
  • Problem Anticipation and Resolution
  • Item Pickup and Delivery
  • Office Support
  • Recreational Advice
  • Mail Receiving and Delivery
  • Reservations Management

Timeline

Guest Service Representative

South Asheville Associates
05.2019 - Current

Cashier

Borg Warner / Canteen
06.2018 - 05.2019

Basic Computer Training

A-B Tech

High School Diploma -

Tuscola High School

Associate of Arts - Hair Design

Haywood Cosmetology
Robin Williams