ROBIN WILLIAMS
Las Vegas
Summary
Friendly and enthusiastic worker with 20 years of specialization in public relations. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Trained in Drug and Alcohol admin. Skilled in Operator scheduling
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
34
34
years of professional experience
Work History
Service Delivery Manager
Transdev
3210 Citizen Ave N. Las Vegas Nv. 89032
10.2023 - Current
- Led cross-functional teams to enhance service delivery and operational efficiency.
- Developed strategic initiatives to optimize resource allocation and cost management.
- Implemented performance metrics to monitor service quality and drive continuous improvement.
- Fostered client relationships, ensuring alignment with service expectations and operational goals.
- Conducted risk assessments and developed contingency plans to mitigate service disruptions.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Coordinated new hire recruitment, training and development.
- Attended staff and client meetings and served as liaison to manage operations for account.
Dispatcher
Transdev
5165 W. Sunset Rd.
07.2023 - 10.2023
- Coordinated timely dispatch of vehicles to optimize route efficiency.
- Managed communication between drivers and clients to ensure seamless service delivery.
- Monitored vehicle locations using GPS systems for precise tracking and scheduling.
- Oversaw adherence to safety protocols, ensuring compliance with regulatory standards.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
Dispatch Supervisor
Keolis Transit America
Las Vegas, NV
01.2015 - 07.2023
- Determined the number of man hours that would be required to complete assignments after reviewing the scope of each project.
- Modernized communications systems to ensure optimal productivity, reliability and efficiency.
- Trained new dispatch staff on operational protocols, safety regulations, and effective communication strategies.
- Led incident resolution efforts by analyzing situations and directing appropriate actions to mitigate service disruptions.
- Developed training materials and conducted workshops to promote best practices in dispatch operations among team members.
- Coordinated communication between drivers, maintenance teams, and customer service to enhance operational efficiency.
Motor Coach Operator
Keolis Transit America
Las Vegas, NV
09.2014 - 01.2015
- Operating 40 to 60 foot coaches on specified routes safely.
Coach Operator
Long Beach Transit
Long Beach, CA
09.1999 - 06.2014
- Drive vehicles over specified routes or to specified destinations according to time schedules, complying with traffic regulations to ensure that passengers have a smooth and safe ride.
- Park vehicles at loading areas so that passengers can board.
- Inspect vehicles, and check gas, oil, and water levels prior to departure.
- Assist passengers, such as elderly or disabled individuals, on and off bus, ensure they are seated properly, help carry baggage, and answer questions about bus schedules or routes.
- Handle passenger emergencies or disruptions.
- Collect tickets or cash fares from passengers.
- Regulate heating, lighting, and ventilating systems for passenger comfort.
- Report delays or accidents.
- Maintain cleanliness of bus or motor coach.
Armed Security Officer
American Security
Torrance, CA
03.1996 - 09.1999
- Observe and report.
- Patrol vicinity of any unusual activities.
- Supervision of post.
- Maintained a highly respectful disposition with clients and customers.
- Full body check of any weapons.
- Daily logs and reports.
Security Officer
Trans North American Security
Inglewood, CA
02.1995 - 06.1996
- Securing the top high rated crime area in Los Angeles.
- Public relations.
- Provided assistance to loss prevention when needed.
- Report writing.
Armed Security Officer
Excel Security Services
Gardena
11.1991 - 02.1995
- Ca observe and report.
- Highly active that required police training.
- Public relations.
- A must to identify any unlawful activities, as well as weapon brandishing.
- Daily logs and reports required.
Education
High School Diploma -
Leuzinger High School
Lawndale, CA06.1989
Skills
- Public relations, report writing, Supervision, Inspect vehicles
- Positive communication skills
- Transportation coordination
- Air Brake Certification
- OSHA requirements knowledge
- Knowledge of state roads and highways
- Defensive driver training
- Training and coaching
- Operations support
- Teamwork
- Customer service
- Multitasking
Timeline
Service Delivery Manager
Transdev
10.2023 - Current
Dispatcher
Transdev
07.2023 - 10.2023
Dispatch Supervisor
Keolis Transit America
01.2015 - 07.2023
Motor Coach Operator
Keolis Transit America
09.2014 - 01.2015
Coach Operator
Long Beach Transit
09.1999 - 06.2014
Armed Security Officer
American Security
03.1996 - 09.1999
Security Officer
Trans North American Security
02.1995 - 06.1996
Armed Security Officer
Excel Security Services
11.1991 - 02.1995
High School Diploma -
Leuzinger High School