Robin Wilson

• Expertly managed planning, scheduling, and coordination of outpatient procedures.
• Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Educated patients about surgeries and provided treatment plan documentation.

Worked for a family roofing company in Customer Service. Scheduled inspections and worked closely with customers. Handled customers with a professional attitude.

• Managed office bookkeeping with insurance billing and patient payments.
• Assisted in the training and onboarding of new surgery coordinators, promoting a supportive team atmosphere and helping ensure consistent standards of care.
• Counseled patient about personal financial responsibility and collaborated with billing to resolve patient accounts.
• Checked patients in and out and collected payments.
• Obtained payments from patients and scanned identification and insurance cards.
• Processed medical insurance claims and payments.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
• Provided exceptional customer service to patients and their families throughout the surgical process, earning consistent positive feedback from both parties.
• Meticulously maintained surgeon''s calendars, allowing them to focus on providing excellent patient care without administrative distractions or interruptions.
• Abided by state and federal healthcare guidelines and laws and reported non-compliance issues.
• Participated in ongoing professional development opportunities to stay current on best practices in surgery coordination and related fields.
• Coordinated post-operative care plans with nursing staff to ensure a smooth transition from surgery to recovery for each patient.
• Increased patient satisfaction with pre-surgery preparation by providing clear instructions and addressing any concerns or questions.
• Coordinated with facilities to set up surgeries for Number Surgeon type.
• Resolved scheduling conflicts to maintain high-quality patient services.
• Updated patient records to reflect upcoming surgeries and medical histories.
• Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
• Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
• Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
• Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
• Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
• Coordinated surgical team schedules for seamless procedure planning and execution.
• Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
• Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
• Registered and verified patient records before triage with most up-to-date information.
• Assisted with the coordination of post-operative care plans, facilitating smooth transitions for patients during recovery periods.

• Managed office bookkeeping with insurance billing and patient payments.
• Counseled patient about personal financial responsibility and collaborated with billing to resolve patient accounts.
• Checked patients in and out and collected payments.
• Obtained payments from patients and scanned identification and insurance cards.
• Processed medical insurance claims and payments.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Prepared and processed patient referrals and transfer requests.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Abided by state and federal healthcare guidelines and laws and reported non-compliance issues.
• Participated in ongoing professional development opportunities to stay current on best practices in surgery coordination and related fields.
• Updated patient records to reflect upcoming surgeries and medical histories.
• Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.