Summary
Overview
Work History
Education
Skills
Timeline
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Robin Wilson

Ironwood

Summary

Dynamic and results-oriented professional with extensive experience in customer service and business management, notably at RIZE. Excelled in problem-solving and team leadership, significantly enhancing client relationships and operational efficiency. Skilled in attention to detail and adept at driving sales revenue through informed recommendations. Proven track record of developing loyal clientele and achieving high customer satisfaction.

Overview

25
25
years of professional experience

Work History

Cannabis Consultant

RIZE
11.2022 - 08.2024
  • Greeted customers entering store and responded promptly to customer needs
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Bartender/Server

Joany's Sidekicks
08.2020 - 08.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Owner/Operator

TRULINE Roofing & Repair
04.2014 - 01.2020
  • Managed and performed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Developed business plan, processes and procedures to provide superior roofing needs to customers.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.

Bartender

Independent Contractor
08.1999 - 08.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Education

Associate of Applied Science - Business

Gogebic Community College
Ironwood, MI
05-2013

Skills

  • Problem-solving
  • Attention to detail
  • Team leadership & development
  • Client relationships
  • Customer service
  • Cash handling
  • POS management

Timeline

Cannabis Consultant

RIZE
11.2022 - 08.2024

Bartender/Server

Joany's Sidekicks
08.2020 - 08.2022

Owner/Operator

TRULINE Roofing & Repair
04.2014 - 01.2020

Bartender

Independent Contractor
08.1999 - 08.2023

Associate of Applied Science - Business

Gogebic Community College

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Robin Wilson