Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robin Yamonaco

Pasco,WA

Summary

Motivated professional offering proficiency in data entry combined with strong office management skills and analytical thinking. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

23
23
years of professional experience

Work History

Stylist

Self-employeed
Kennewick, WA
11.2018 - Current
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Processed payments, entering sales in register for prompt customer service.
  • Organized sales area and work station to showcase products and boost sales.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Worked with men, women and children to complete [Service] on daily basis.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Advised client base of new products and seasonal fashions to increase store sales.
  • Increased revenue and sales through strategic merchandising, inventory selection and visual display techniques.
  • Connected and engaged with customers to understand styling needs.
  • Acknowledged, interacted and built relationships with clients to stimulate loyalty.
  • Adhered to loss prevention practices and reported incidents to bolster shortage control and protect company assets.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio

Salon Owner/Operator

Self-employeed
Venice, FL
02.2003 - 01.2018
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Learned and remained updated on statutory requirements and regulations.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
  • Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
  • Devised processes to boost long-term business success and increase profit levels.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.

Assistant Manager

Bond Jewelers
Sarasota, FL
03.1999 - 02.2003
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Compiled monthly budget reports, financial spreadsheets and organizational charts to support business operations and improve office organization.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences

Education

High School Diploma -

Venice Senior High School
Venice, FL
06.1982

Cosmetoloy - Cosmetology Education

Suncoast Technical College
Sarasota, FL
06.1982

Skills

  • Teamwork
  • Active Listening
  • Attention to Detail
  • Customer Loyalty
  • Creative Thinking
  • Information Updates
  • Office Support
  • Data Input
  • Document Distribution
  • Work Logging
  • Complex Technical Information
  • Microsoft Office Proficiency
  • Maintaining Confidentiality
  • Data Entry Equipment

Timeline

Stylist

Self-employeed
11.2018 - Current

Salon Owner/Operator

Self-employeed
02.2003 - 01.2018

Assistant Manager

Bond Jewelers
03.1999 - 02.2003

High School Diploma -

Venice Senior High School

Cosmetoloy - Cosmetology Education

Suncoast Technical College

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Robin Yamonaco