Summary
Overview
Work History
Education
Skills
Honors Awards Professional Organizations
Certificates And Licenses
References
Timeline
Generic

Robin Youngblood

Detroit

Summary

Customer-focused professional with extensive experience in customer service roles. Recognized for delivering exceptional client support and achieving high customer satisfaction rates. Strong communication and problem-solving skills enable effective multitasking and operational improvements. Proven ability to enhance customer experience through process optimization.

Overview

15
15
years of professional experience

Work History

Home Health Aide

DHHS
Detroit
01.2022 - Current
  • Transported clients to doctor appointments and social events.
  • Took initiative to ensure all tasks were completed efficiently within the designated time frame.
  • Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
  • Maintained confidentiality of patient information at all times as per HIPAA regulations.
  • Provided companionship and monitored health condition of clients.
  • Recorded daily notes about client conditions, treatments provided and progress made.

Merchandising Manager

Citi Trends
Detroit
01.2024 - 08.2024
  • Provided guidance on technical aspects of product design including materials selection, packaging requirements.
  • Reviewed store performance data and made adjustments accordingly.
  • Created and implemented promotional campaigns to increase sales of merchandise.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Assisted customers with locating merchandise within the store.
  • Greeted customers and provided friendly customer service.

Fulfilment Associate

Amazon
Romulus
07.2018 - 05.2023
  • Utilized scanning equipment for picking, packing and shipping orders.
  • Followed established procedures for receiving incoming shipments and verifying contents against purchase orders.
  • Operated warehouse management software computer systems
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Adapted quickly to changes in technology or workflow processes.

Assistant Manger

Shoe Dept Encore
Troy
10.2018 - 05.2019
  • Providing awesome Customer service.
  • Utilizing cash register on cash, credit, and returned transactions.
  • Overseeing daily store goals and needs.
  • Overseeing 10-15 employees per shift.
  • Check-in inventory.
  • Complete paperwork and make bank runs.
  • Stocking, shifting, and cleaning store.
  • Managing and balancing cash.
  • Lead of women's department.

Department Lead

Fallas
Madison Heights
02.2016 - 09.2018
  • Responsible for organizing sales department.
  • Provide new strategies to sales associates on how to increase sales.
  • Provide great customer service.
  • Complete inventory and daily projects.
  • Complete daily paperwork.
  • Supervise employees.

Lead Associate - 1st Key Holder

Dollar General
Dear born
01.2017 - 10.2017
  • Assisting the store management team with daily store operations.
  • Assisting in the sales process.
  • Training sales staff, assigning tasks to sales staff.
  • Interacting with customers, ensuring an outstanding customer experience.
  • Monitoring sales performance.
  • Assist with store merchandising by facilitating and /or participating in staging, stocking and storage of merchandise.
  • Participate in the opening and closing of the store.
  • Ensure the safe deposit of all company funds in the designated bank.
  • Complete all paperwork and documentation according to guidelines and deadlines.

General labor Worker

Forge Industrial Staffing
Livonia
09.2010 - 01.2016
  • Assembly line.
  • Loading dock.
  • Light industrial.
  • Janitorial.
  • Quality Inspector.
  • Pallet Maker.

Direct support professional

Jarc
Farming ton Hills
08.2014 - 07.2015
  • To assist elderly and disable with daily living needs.
  • Transport to and from appointments and community activities.
  • Completing Daily Logs.
  • Daily cleaning tasks.
  • Communicating with people we serve, co-workers, and mangers verbally and written directions.

Appointment Setter

Arrow Stragies
South field
08.2013 - 03.2014
  • Driving to patients homes.
  • Helping patients make doctor appointments.
  • Follow up with patients.
  • Provided patients with additional resources if needed.
  • Made phone calls to patients and recorded data.
  • Submitted recorded documentation via electronic device to field office.

Clerk

Meijer
Detroit
02.2013 - 11.2013
  • Assisting customers as needed, ensuring great customer service.
  • Ringing up customers items.
  • Restocking merchandise and rearranging items on display floor or pricing products.
  • Assist custodial staff when needed with the cleaning of the store.

Education

GED -

Detroit Public Schools
Detroit, Michigan

Transcript - MORC TRANING

Direct Care Training
Aurban Hills, Michigan

Skills

  • Customer service
  • Conflict resolution
  • Compassionate communication
  • Problem solving
  • [Michigan] Driver's license
  • Safety procedures
  • Skilled multi-tasker
  • Problem-solving
  • MS office
  • Excellent time management skills
  • Team building and leadership

Honors Awards Professional Organizations

  • My Sister Keeper Organization
  • Women With A Vision Organization

Certificates And Licenses

Certificate Nursing Assistant, Health Care Solutions, MI

References

References available upon request.

Timeline

Merchandising Manager

Citi Trends
01.2024 - 08.2024

Home Health Aide

DHHS
01.2022 - Current

Assistant Manger

Shoe Dept Encore
10.2018 - 05.2019

Fulfilment Associate

Amazon
07.2018 - 05.2023

Lead Associate - 1st Key Holder

Dollar General
01.2017 - 10.2017

Department Lead

Fallas
02.2016 - 09.2018

Direct support professional

Jarc
08.2014 - 07.2015

Appointment Setter

Arrow Stragies
08.2013 - 03.2014

Clerk

Meijer
02.2013 - 11.2013

General labor Worker

Forge Industrial Staffing
09.2010 - 01.2016

GED -

Detroit Public Schools

Transcript - MORC TRANING

Direct Care Training

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