Summary
Overview
Work History
Education
Skills
Honors Awards Professional Organizations
Certificates And Licenses
Timeline
Generic

Robin Youngblood

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

15
15
years of professional experience

Work History

Home Help Provider

DHHS
01.2022 - Current
  • Conducted thorough home safety assessments, implementing modifications and recommendations to prevent falls or other potential hazards.
  • Provided respite care for family caregivers, offering them much-needed breaks from their caregiving responsibilities while ensuring continued quality support for the client.
  • Supported the physical health of clients by assisting in exercise routines and mobility training.
  • Assisted clients with activities of daily living, promoting independence and dignity.

Merchandising Manager

Citi Trends
01.2024 - 08.2024
  • Trained and supervised merchandising team members in best practices, improving overall performance.
  • Implemented innovative visual displays that captured attention and boosted sales significantly.
  • Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
  • Increased sales by developing and implementing successful merchandising strategies.

Fulfilment Associate

Amazon
02.2018 - 05.2022
  • Using different computer programs.
  • Played a vital role in meeting critical deadlines for customers due to efficient processing of expedited orders.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.

Assistant Manger

Shoe Dept Encore
08.2018 - 05.2019
  • Providing awesome Customer service.
  • Utilizing cash register on cash, credit, and returned transactions.
  • Overseeing daily store goals and needs.
  • Overseeing 10-15 employees per shift.
  • Check-in inventory.
  • Complete paperwork and make bank runs.
  • Stocking, shifting, and cleaning store.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Department Lead

Fallas
01.2016 - 09.2018
  • Responsible for organizing sales department.
  • Provide new strategies to sales associates on how to increase sales.
  • Provide great customer service.
  • Complete inventory and daily projects.
  • Complete daily paperwork.
  • Supervise employees.
  • Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
  • Set up displays and trained employees on current promotions.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.

Lead Associate - 1st Key Holder

Dollar General
01.2017 - 10.2017
  • Assisting the store management team with daily store operations.
  • Assisting in the sales process.
  • Training sales staff, assigning tasks to sales staff.
  • Interacting with customers, ensuring an outstanding customer experience.
  • Monitoring sales performance.
  • Assist with store merchandising by facilitating and /or participating in staging, stocking and storage of merchandise.
  • Participate in the opening and closing of the store.
  • Ensure the safe deposit of all company funds in the designated bank.
  • Complete all paperwork and documentation according to guidelines and deadlines.

General labor Worker

Forge Industrial Staffing
09.2010 - 01.2016
  • Assembly line.
  • Loading dock.
  • Light industrial.
  • Janitorial.
  • Quality Inspector.
  • Pallet Maker.

Appointment Setter

Arrow Stragies
08.2013 - 07.2015
  • Driving to patients homes.
  • Helping patients make doctor appointments.
  • Follow up with patients.
  • Provided patients with additional resources if needed.
  • Made phone calls to patients and recorded data.
  • Submitted recorded documentation via electronic device to field office.
  • Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.

Direct support professional

Jarc
08.2014 - 07.2015
  • To assist elderly and disable with daily living needs.
  • Transport to and from appointments and community activities.
  • Completing Daily Logs.
  • Daily cleaning tasks.
  • Communicating with people we serve, co-workers, and mangers verbally and written directions.

Clerk

Meijer
01.2013 - 05.2014
  • Assisting customers as needed, ensuring great customer service.
  • Ringing up customers items.
  • Restocking merchandise and rearranging items on display floor or pricing products.
  • Assist custodial staff when needed with the cleaning of the store.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.

Education

GED -

Detroit Public Schools
Detroit, Michigan

Transcript - MORC TRANING

Direct Care Training
Aurban Hills, Michigan

Skills

  • Customer service
  • Computer proficiency
  • Product knowledge
  • Sales expertise
  • Reading comprehension
  • Conflict mediation
  • POS systems expert

Honors Awards Professional Organizations

  • My Sister Keeper Organization
  • Women With A Vision Organization

Certificates And Licenses

Certificate Nursing Assistant, Health Care Solutions, MI

Timeline

Merchandising Manager

Citi Trends
01.2024 - 08.2024

Home Help Provider

DHHS
01.2022 - Current

Assistant Manger

Shoe Dept Encore
08.2018 - 05.2019

Fulfilment Associate

Amazon
02.2018 - 05.2022

Lead Associate - 1st Key Holder

Dollar General
01.2017 - 10.2017

Department Lead

Fallas
01.2016 - 09.2018

Direct support professional

Jarc
08.2014 - 07.2015

Appointment Setter

Arrow Stragies
08.2013 - 07.2015

Clerk

Meijer
01.2013 - 05.2014

General labor Worker

Forge Industrial Staffing
09.2010 - 01.2016

Transcript - MORC TRANING

Direct Care Training

GED -

Detroit Public Schools

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