Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Education and Training
Timeline
Generic

Robin Zahran

Syracuse

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking and motivated manager with 5 years of experience and record of success in supermarket managing. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Confident manager with exemplary customer service and quick critical thinking skills. Successful leader with more than 5 years in business. Dedicated to best-in-class customer service and known for effective problem-solving abilities. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

I always kept the mindset to do every task correctly no matter how i feel or think in the moment of execution. I am very motivated and hard working and i understand the art of production and that results only come from consistent efficiency in job performance. I spent everyday over the past 5 years employed at Jerusalem Supermarket receiving customers and serving them in many departments. I worked in the cashier department and answered all of the customers questions with precise knowledge and experience that i gained over the course of working at the Supermarket, and in multiple languages which include Arabic, Persian, Pashto, Spanish, and English.

I built many great relations with the customers in the store and many became dependant on me for advice in terms of different foods, and ingredients, as well as information regarding different kinds of foods and non-alcoholic beverages. I worked very hard and i know the art of patience and self respect as well as respect for people who show respect.

Medical language professional with extensive experience in healthcare interpretation. Proven ability to facilitate effective communication between healthcare providers and patients, contributing to improved patient outcomes. Known for reliability, adaptability, and teamwork, with strong skills in medical terminology and cross-cultural communication.

Overview

8
8
years of professional experience

Work History

Medical Interpreter

Mohawk Valley Interpreters
11.2023 - Current
  • Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
  • Followed ethical codes to protect confidentiality of patient medical information.
  • Improved patient satisfaction with medical care by facilitating effective communication between healthcare providers and diverse populations.
  • Equipped healthcare providers with cultural information to promote appropriate provision of health services.
  • Translated procedural information to facilitate understanding between doctors and patients.
  • Strengthened relationships between staff members across different departments due to exceptional teamwork skills demonstrated while serving as an interpreter.
  • Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
  • Interpreted spoken and written languages other than English and vice versa.
  • Interpreted conversations between foreign language-speaking clients and others.

Manager

Jerusalem Supermarket
05.2017 - 08.2022
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Facilitated month-end journal entries, account reconciliation and invoicing using [Software].
  • Aided in negotiation with vendors and suppliers to reduce overall costs.
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Assisted with training and onboarding of sales associates in all store operations.
  • Upheld company's high standards for business via leading by example and encouraging all team members to adhere to corporate policies.
  • Completed daily sales reports and analyzed metrics to identify trends.
  • Adhered to store policies and procedures to maintain regulatory and legal compliance.
  • Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost [Result].
  • Employed active listening and [Skill] to remedy employee conflicts.
  • Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
  • Reviewed applications for open positions and made knowledgeable hiring recommendations.
  • Led [Type] organization through important transformative period focused on [Action] and resulting in substantial streamlining, process optimization and business profit improvements.
  • Assembled action item roadmaps to detail initiatives and provide insight into reporting for budgeting and planning specifics.

Education

Bachelor of Arts - Psychology

Syracuse University
Syracuse, NY
05.2017

Skills

  • Sales Techniques
  • Marketing
  • Project management
  • Staff development
  • FLUENT IN Arabic, English
  • Medical support
  • Concept interpretation
  • Medical ethics
  • Accurate translation
  • Critical thinking

Languages

English
Native/ Bilingual
Arabic
Native/ Bilingual
Spanish
Professional
Persian
Limited
Pashto
Limited

Accomplishments

  • Promoted from shelf stocker to manager, in less than 12-months
  • Negotiated with vendors, saving the company $20,000 annually.
  • Promoted to manager due to great customer service and customer need understanding that achieved an increase in business and traffic in the Supermarket.

Education and Training

other

Timeline

Medical Interpreter

Mohawk Valley Interpreters
11.2023 - Current

Manager

Jerusalem Supermarket
05.2017 - 08.2022

Bachelor of Arts - Psychology

Syracuse University
Robin Zahran