Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
I love being a grandmother. I did take of the last few years to help raise them till school.
Timeline
Generic

Robin Zeitler

San Antonio,TX

Summary

Dynamic P&C Licensed Insurance Agent with a proven track record at Allstate Insurance Co, excelling in client relationship management and insurance sales expertise. Achieved high client retention rates through tailored solutions and exceptional service, consistently exceeding sales targets. Adept at analyzing client needs and delivering effective coverage recommendations. I kept a high top sales quota for each month. I’m very engaged and love working in the Insurance industry. I worked above and beyond to get the customer engaged and went through the whole process with the client.

Overview

20
20
years of professional experience
1
1
Certification

Work History

P&C Licensed Insurance Agent

Allstate Insurance Co
07.2012 - 11.2018
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
  • Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
  • Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
  • Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
  • Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
  • Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
  • Managed a diverse book of business, adapting to changing client needs and maintaining expert knowledge of multiple lines of insurance products.
  • Promoted products and services using upselling and other sales strategies.
  • Provided coverage option information to assist clients in protecting assets.
  • Achieved high client retention rates by consistently delivering exceptional service and support throughout the policy lifecycle.
  • Exceeded corporate quotas for monthly policy sales.
  • Expanded referral network through proactive relationship building with community partners, such as real estate agents and financial planners.
  • Maintained high standards of customer service by building relationships with clients.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Educated clients on insurance policies and procedures.
  • Monitored customer feedback and identified areas of improvement.
  • Calculated premiums and established payment methods for sales.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Retail Sales

Bed Bath and Beyond
01.2010 - 04.2013
  • Enhanced team performance through effective training and guidance on best practices in branded retail sales and customer service.
  • Trained new staff members on company policies, procedures, and best practices for retail sales success.
  • Assisted in the recruitment of top talent for retail sales positions, contributing to the development of a high-performing team culture.
  • Trained associates on product specifications, merchandising, counter organization and retail sales.
  • Increased retail sales through strategic merchandising, product education, and upselling techniques during appointments.
  • Assisted in retail sales efforts by recommending appropriate grooming products and pet care items to clients.
  • Boosted retail sales revenue by demonstrating expert knowledge about available products while discussing their benefits with clients.
  • Contributed to the development of store policies and procedures by sharing insights gleaned from extensive experience in retail sales environments.
  • Trained new retail sales consultants, imparting essential product knowledge and sales skills for success on the job.
  • Tagged and prepared new merchandise for retail sales.
  • Mentored junior staff members on best practices in retail sales, improving overall team performance.
  • Boosted retail sales by effectively recommending products tailored to clients'' specific needs and preferences.
  • Participated in ongoing training sessions to stay current on industry trends and best practices for bath retail sales associates.
  • Boosted retail sales by developing and executing comprehensive marketing strategies.
  • Boosted retail sales through product knowledge training sessions, enabling staff to confidently recommend appropriate products to clients.
  • Boosted retail sales by implementing strategic marketing plans and promotional campaigns.
  • Increased sales volume by effectively training and motivating retail sales team members.

Retail Sales

Dallas Boutique
01.1999 - 01.2010
  • Created targeted action plans to increase Specific brand awareness and stimulate retail sales.
  • Assisted pro staff with retail sales, ensuring accurate transactions and inventory control.
  • Assisted in retail sales efforts by recommending appropriate grooming products and pet care items to clients.
  • Maximized productivity by efficiently multitasking, handling appointments, walk-in clients, and retail sales simultaneously.
  • Contributed to the development of store policies and procedures by sharing insights gleaned from extensive experience in retail sales environments.
  • Tagged and prepared new merchandise for retail sales.
  • Enhanced team performance through effective training and guidance on best practices in optical retail sales and customer service.
  • Trained associates on product specifications, merchandising, counter organization and retail sales.
  • Participated in ongoing training programs to stay up-to-date on industry trends and best practices for retail sales associates.
  • Boosted retail sales revenue by demonstrating expert knowledge about available products while discussing their benefits with clients.
  • Boosted retail sales by creating engaging visual merchandising displays showcasing featured products or limited-edition collections.

Retail Sales

Sports Authority
01.2001 - 04.2005
  • Trained new staff members on company policies, procedures, and best practices for retail sales success.
  • Promoted retail sales of high-quality beauty products through knowledgeable suggestions and demonstrations.
  • Assisted in the recruitment of top talent for retail sales positions, contributing to the development of a high-performing team culture.
  • Managed inventory of products and tools, ensuring availability for all appointments and retail sales.
  • Trained associates on product specifications, merchandising, counter organization and retail sales.
  • Tagged and prepared new merchandise for retail sales.
  • Increased retail sales by utilizing strong product knowledge and effective upselling techniques.
  • Mentored junior staff members on best practices in retail sales, improving overall team performance.
  • Increased clinic revenue by diversifying product offerings to include retail sales of supportive footwear options.

Data Entry Clerk

West Telemarketing
01.1999 - 01.2002
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Created and maintained data entry logs to track data entry activities.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
  • Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
  • Improved team efficiency, training new staff on data entry protocols and software.

Education

Cosmetology - Hair, Nails.

Seguin Beauty School
Seguin, TX
10.2009

High School Diploma - Education

La Vernia High School
La Vernia, Texas
05.1994

Skills

  • Insurance sales expertise
  • Insurance product expertise
  • Client relationship management
  • Client account management
  • Client service
  • Goal oriented approach

Accomplishments

I have a P&C license I did get while working at Allstate. I love working for Allstate for insurance industry. I have done sales all my life and love it. I also worked as a nurse and a hairstylist early after my high school years.

Certification

I have a P&C Insurance License.

I love being a grandmother. I did take of the last few years to help raise them till school.

My family is a huge part of my life. I did take off a few years to help raise my grandchildren. My youngest gets did start school this year.  I’m ready to get back into the workforce,  stay and retire. This is what I want to do and do excel at it. It’s exciting for me to be back into a day to day routine, having a job, and looking forward to being back to a team.   I am very determined.  I will be one of the top selling agents in the division. I have certificates to show.  Thank you for the consideration.

Timeline

P&C Licensed Insurance Agent

Allstate Insurance Co
07.2012 - 11.2018

Retail Sales

Bed Bath and Beyond
01.2010 - 04.2013

Retail Sales

Sports Authority
01.2001 - 04.2005

Retail Sales

Dallas Boutique
01.1999 - 01.2010

Data Entry Clerk

West Telemarketing
01.1999 - 01.2002

Cosmetology - Hair, Nails.

Seguin Beauty School

High School Diploma - Education

La Vernia High School

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Robin Zeitler