Robina Desai
Merrick,NY
Summary
Dynamic leader and skilled supervisor with a proven track record at Bloomingdales, enhancing client satisfaction and fostering long-lasting relationships. Excelled in staff management and customer service, significantly improving operational efficiency. Expert in strategic planning and interpersonal communication, adept at driving innovation and promoting diversity and inclusion.
Overview
37
37
years of professional experience
Work History
Home Aide
C AND T Home Care
12.2022 - 12.2024
- Improved client satisfaction by providing personalized home care services tailored to individual needs.
- Enhanced clients'' quality of life by assisting with daily living activities such as bathing, dressing, and grooming.
- Provided exceptional end-of-life support for terminally ill clients while ensuring dignity, comfort, and respect during their final days.
- Promoted effective communication among interdisciplinary teams to enhance overall care coordination for each client''s wellbeing.
Volunteer / Student Aide
51st Academy School
09.2006 - 06.2015
- Helping children in reading, writing and math.
- Lunch room duty.
- Late passes.
- Organizing fund raising.
- Personalized lessons for ESI parents after school program.
Volunteer
Saint Bartholomew School
09.2003 - 06.2005
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Supervisor
Adrean Arpel, Bloomingdales
03.1993 - 01.2000
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Sales Representative
Macy's
01.1991 - 02.1993
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Esthetician and Make up Artist
Tej Beauty Salon
03.1988 - 02.1990
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
President, Board of Directors
Elmhurst Gardens Co-op
03.2016 - 04.2024
- Negotiated contracts with vendors, partners, or other third parties to secure favorable terms in support of organizational objectives.
- Directed crisis management response plans during challenging situations to minimize negative impacts on the organization''s reputation.
- Mentored up-and-coming leaders within the organization to cultivate a strong pipeline of talent ready to assume expanded responsibilities when necessary.
- Strengthened board governance by implementing best practices and providing ongoing training for board members.
- Ensured fiscal responsibility by overseeing budget development, financial reporting, and internal controls.
- Promoted diversity and inclusion within the organization through targeted efforts in hiring practices, programming choices, or partner engagements.
- Conducted regular risk assessments to identify potential threats facing the organization while developing mitigation strategies accordingly.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Reduced operational costs through strategic cost management initiatives.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
Home Aide
Edison Home Care
09.2017 - 06.2021
- Improved client satisfaction by providing personalized home care services tailored to individual needs.
- Enhanced clients'' quality of life by assisting with daily living activities such as bathing, dressing, and grooming.
- Promoted client health by preparing nutritious meals according to dietary restrictions and preferences.
- Contributed to a positive atmosphere for clients by creating engaging activities focused on cognitive stimulation, physical exercise, or relaxation techniques.
- Maintained accurate records of client medications, vital signs, and medical appointments for better healthcare management.
- Ensured a safe and clean environment for clients by performing light housekeeping tasks and proper sanitation practices.
- Ensured client safety during emergency situations by providing immediate assistance and adhering to established protocols.
- Reduced hospital readmission rates by closely monitoring clients'' health conditions and promptly reporting any concerns to healthcare providers.
- Built strong relationships with clients and their families by establishing trust through consistent communication and genuine empathy.
- Supported client independence through compassionate assistance with mobility and transportation.
- Assisted clients in maintaining personal hygiene through regular laundry services and linen changes.
- Boosted client morale by engaging in meaningful conversations and providing companionship during leisure time activities.
- Transported clients for medical and personal outings.
- Administered medications in accordance with doctor's instructions.
- Scheduled and coordinated medical appointments.
Education
Bachelor of Arts - Business
Dubai College
Dubai, UAE05-1984
Skills
- Positive attitude
- Training and mentoring
- Customer relations
- Leadership team building
- Goal oriented
- Organizational leadership
- Innovation fostering
- Staff management
- Interpersonal communication skills
- Customer focus
- Employee motivation
- Sales expertise
- Diversity and inclusion
- Complex Problem-solving
- Employee relations
- Strong organization
- Strategic planning
- Social responsibility
- Customer service
- Inventory control
- Professional boundaries
Department of Education Certificate for volunteer
Awarded for helping students and parents.
Timeline
Home Aide
C AND T Home Care
12.2022 - 12.2024
Home Aide
Edison Home Care
09.2017 - 06.2021
President, Board of Directors
Elmhurst Gardens Co-op
03.2016 - 04.2024
Volunteer / Student Aide
51st Academy School
09.2006 - 06.2015
Volunteer
Saint Bartholomew School
09.2003 - 06.2005
Supervisor
Adrean Arpel, Bloomingdales
03.1993 - 01.2000
Sales Representative
Macy's
01.1991 - 02.1993
Esthetician and Make up Artist
Tej Beauty Salon
03.1988 - 02.1990
Bachelor of Arts - Business
Dubai College
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