Robin A. Jones
Atlanta,GA
Summary
Skilled property management professional experienced overseeing operational aspects, resident/prospect relations, office management, waitlist coordination and maintenance coordination. Successful with meeting goals to achieve financial targets. Excellent interpersonal, communication and leadership abilities.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Asset Living
Atlanta, Georgia
07.2023 - Current
- Assisted property manager in leasing and marketing activities.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Accurately maintained waitlist and ready pool for upcoming vacant units to maintain 98% to 100% occupancy.
- Managed customer service inquiries and complaints in a timely manner.
- Prepared monthly financial reports for review by the property manager.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Quickly leased up Tax Credit property and stabilized within 4 months.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Leasing Consultant
T.A.M.
Atlanta, GA
01.2022 - Current
- Outstanding customer service, great team leader and team player!
- Excellent time management skills!
- Utilize property’s Open and Close checklist to ensure property readiness.
- Promote high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues at several Conventional and Affordable communities.
- Lead property tours to showcase amenities to prospective tenants and offer valuable information regarding major features to close quickly.
- Detail application requirements and answer questions from prospective tenants.
- Check rental eligibility by following company's verification process.
- Maintain accurate records of correspondence with and from residents, applicants and prospects.
- Escalate critical issues to property manager to deliver immediate resolution.
- Track leads and follow up with interested parties.
- Coordinate maintenance and follow up with residents to ensure customer satisfaction.
- Follow both T.A.M. and all companies policies and procedures. Adhere to all local and state laws.
Leasing Manager- Centennial Place Apts.
Integral Property Management
Atlanta, GA
04.2016 - 07.2021
- Manage day-to-day operations for a 738-unit, Conventional, LIHTC, Multi-layered, renovated property; the first one in the country!
- Supervise, lead and train a team of five.
- Managed a waitlist of over 1000 applicants for renovation and filed units within 4 months, to include maintaining a ready pool of applicants
- Establish and implement leasing goals while managing effective lease expiration program.
- Conduct surveys of property market to obtain information on current trends.
- Conduct tours, compile and process files for prospective residents.
- Input/update residents and prospects information in Yardi Voyager.
- Collaborate with the property manager and maintenance supervisor to keep units ready for new tenants and oversee smooth moves-ins.
- Answer calls and respond to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Complete daily reports on current leasing and renewal activities to property, regional and asset managers for weekly meetings.
- Verify property compliance with HUD, state and federal agencies avoiding any form of discrimination or illegal practices. Adhere to all company polices and procedures.
- Assisted in achieving a 97% Business Process Review for the property conducted by the Atlanta Housing Authority!
- Assisted in achieving Apartment Ratings 2020 Property of the year!
Leasing Consultant
GFI
Atlanta, GA
04.2012 - 03.2016
- Provided tours of property and amenities to prospective residents and offered valuable information regarding major features.
- Tracked all leads and followed up with interested parties within Fair housing guidelines.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, and quickly resolving issues.
- Coordinated maintenance and repair requests.
- Contacted and followed up with residents on renewal notices.
- Maintained high customer approval rating as result of dynamic service, exemplary support and interpersonal communication.
- Escalated critical issues to property manager to deliver immediate resolution.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Adhered to all company policy and procedures.
Teller
Bank of America
Atlanta, GA
06.2007 - 05.2008
- Provided excellent member services and maintained client satisfaction.
- Employed security measures to ensure funds were not compromised.
- Received cash and checks for deposit, verified amounts, and examined checks for endorsement.
- Entered member and transactions data into computer and issued computer-generated receipts to member.
- Cashed checks and disbursed monies after verifying signatures, endorsements and member account balance.
- Adhered to all company policies and procedures.
Education
Some College (No Degree) - Pursuing Studies in Accounting
Georgia State University
Atlanta, GASkills
- Highly motivated team leader
- Fast learner
- Fair Housing laws knowledge
- Multi-family property management
- LIHTC, Public Housing, Housing Choice, Conventional properties
- Sales and marketing
- New Construction
- Lease ups
- Waitlist Coordinator
- Microsoft office
- Yardi Voyager, Onesite
- Public Housing portal- ‘58, ‘59
Timeline
Assistant Manager
Asset Living
07.2023 - Current
Leasing Consultant
T.A.M.
01.2022 - Current
Leasing Manager- Centennial Place Apts.
Integral Property Management
04.2016 - 07.2021
Leasing Consultant
GFI
04.2012 - 03.2016
Teller
Bank of America
06.2007 - 05.2008
Some College (No Degree) - Pursuing Studies in Accounting
Georgia State University
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