ROBIN A. WADDY
CA
Summary
Motivated, versatile, service-focused, and team-oriented professional with experience in administrative tasks, executive and team support experience across Hospitality, Resident /Guest Relations, Stadium Services, Property Management, Human Resources, Entertainment, Customer Service, Construction, Security, Biometrics Fingerprinting and Logistics e-commerce environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Office Assistant /Receptionist
Opto-Knowledge Systems, Inc
07.2022 - 02.2023
- Greeted and signed in visitors/service providers, issued visitors badges
- Answered phone calls, responded to emails, collected, sorted, prepared, and distributed mail
- Ordered and replenished food/snacks for employee breakroom
- Oversee catering for all meetings and events
- Reserved flights, hotel, and car rental reservations for OKSI employees and Executives
- Performed office tasks including maintaining records, ordering supplies, and overseeing purchasing and shipping for all departments
- Monitored office supplies by checking inventory and placing orders.
Resident Services Specialist
E&S Ring Management Corporation
02.2022 - 07.2022
- Received and greeted visitors to the community, and answered prospects, residents, and customer inquiries as well as phone calls
- Oversee installation of the Smiota package room- added residents to the locker system and sent out package claim reminders to residents on a daily basis
- Ensured all voicemails, texts, emails, and other resident and community communications are checked and responded to within established time guidelines
- Handled resident issues, including neighbor disputes, maintenance repairs, lock-outs, and resident requests
- Scheduled and ensured clubhouse and guest apartment units were in rental condition, maintained all rental contracts and collected applicable fees
- Processed work orders to the maintenance department in a timely manner
- Research and prepare any reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Community and Maintenance Managers.
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.
Concierge/Resident Services
Essex Properties Trust
11.2021 - 02.2022
- Managed lobby and front desk area and collaborated with Community Management team as needed to resolve resident concerns and complaints
- Welcomed prospects, residents as well as vendors and answered inquiries about the surrounding area, property, company, amenities, etc
- Organized incoming packages systematically and informed residents of dry-cleaning services
- Managed key policy and process by providing keys/fobs to residents or contractors and documenting in accordance with Key Policy
- Assisted residents with work order requests and standard area reservations, ensuring quality and completion
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to residents and their guests.
Hospitality Office Manager
Legends - Hospitality, SoFI Stadium
06.2020 - 04.2021
- Served as point of contact and supported General Manager and Hospitality/Culinary Departments
- Entered visitors for senior management into a visitor management system
- Assisted HR with new hire onboarding and credentials
- Oversee facility operation requests: maintenance, engineering, office/workspace moves, signage, and I.T requests
- Supported meetings by scheduling conference rooms and setting up equipment
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
Field Office Manager
Legends Conventions & Sports - SoFi Stadium
01.2017 - 06.2020
- Project Development team point of contact at the SoFi Stadium construction site
- Oversaw day-to-day operations and supported Principal-In-Charge, Project Managers, and Directors
- Answered phone calls, responded to emails, collected, sorted, prepared, and distributed mail
- Ensured meeting rooms, equipment, pantries, catering coordination, and collaborative spaces were up to standard
- On-boarded and processed paperwork for all new hires and executives to attend safety orientation and receive their on-site credentials
- Oversee site tours and transportation for Inglewood City Hall employees and various NFL organizations
- Scheduled and facilitated: work orders, office/cubicle workspace moves
- Coordinated housing for out-of-town staff
- Represented Legends team at community meetings and volunteered at neighborhood appreciation community events
- Organized spaces, materials, and catering support for internal and client-focused meetings.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Administrative Assistant/Recruiter
Progistics Distribution LLC
07.2013 - 07.2016
- Pre-Opening team member for the PDI Inglewood Amazon Warehouse
- Recruited 100 last-mile drivers for Amazon
- Conducted job fairs at local work source centers and Amazon Hubs
- Organized and conducted pre-employment background checks, drug testing, and updated new hire documentation
- Coordinated and supervised dispatcher and driver training
Fingerprinting Administrator
05.2009 - 05.2013
- Submitted digital fingerprints electronically to the California Department of Justice (DOJ) for employment and background checks.
Education
High School Diploma -
Westchester
Los Angeles, CASkills
- Proven office management, and administrative experience
- Microsoft Office, Internet, E-mail, Concur, Yardi, RentCafe, Smiota Smart Lockers, Kronos, Unanet
- Mail Handling
- Expense Reporting
- Travel Coordination
- Office Equipment
- Packaging and Mail Receiving
- Conference Room Scheduling
- Administrative Support
Accomplishments
- Fingerprint Roller / Live Scan Provider - California Department of Justice (DOJ)
- BSIS - Bureau of Security Investigative Services - License issued: May 2009 to May 2017 - Credential I.D: 1642326
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