Robin A. Wooldridge
Memphis,TN
Summary
Accomplished Business Administration Legal Ops Specialist, SME, with a proven track record at GOC, enhancing operational efficiency and fostering collaborative environments. Expert in legal proceedings and litigation support, I've driven continuous improvement and optimized customer experiences, demonstrating exceptional legal terminology proficiency and team coaching abilities.
Overview
12
12
years of professional experience
Work History
Business Administration Legal Ops Specialist, SME
GOC
04.2023 - Current
- Managed stakeholder relationships to ensure alignment with operational priorities and secure support for key initiatives.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Fostered culture of continuous improvement by encouraging feedback and innovative ideas from all team members.
Legal Operations Senior Associate
Google Operations Center
03.2021 - 04.2023
- Promptly addressed concerns, complaints and inquiries from law enforcement to remain in compliance and meet business objectives.
- Produced high quality responses to law enforcement while using updated electronic instructional materials.
- Consulted with stakeholders, law enforcement and colleagues.
- Approached each problem with a fresh mind and analytical strategies to quickly resolve concerns.
- Conferred with law enforcement and users of Google products to gather and track case information.
- Maintained ongoing communication with law enforcement to facilitate expeditious litigations.
- Adhered to privacy laws to avert possible information breaches and protect client data.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Circuit Court - Principal Court Clerk
Shelby County Government
07.2018 - 03.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Developed individualized plans to help new court employees to reach goals within predetermined timelines.
- Prepared and distributed court orders, probation orders and sentencing information.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.
- Examined legal document submitted to courts for adherence to laws and court procedures.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
- Examined financial statements and records to collect important details and verify calculations.
Circuit Court - Collection Counselor
Shelby County Government
12.2013 - 07.2018
- Negotiated to collect balance in full.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used probing techniques to determine debtors' reasons for delinquency.
- Trained new team members on scripts, company services and collection strategies.
Circuit Court - Deputy Court Clerk
Shelby County Government
05.2012 - 12.2013
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
- Searched files and contact witnesses, attorneys and litigant to obtain information for court.
- Responded to inquires from general public regarding court appearance, trial dates, judicial procedures and fines.
Education
High School Diploma -
Overton High School
Memphis, TNSkills
- Operational Efficiency
- Collaborative Environments
- Legal Precedent
- Expertise in Legal Proceedings
- Legal Terminology
- Litigation Support
- Case File Preparation
- Drafting Legal Documents
- Court Filings Management
Accomplishments
- Earned GOC Quality Internship Certificate
- Recipient of GOC Constellation Award
- Recipient of GOC Touchstone Award
- Recipient of GOC Individual Contributor Award
- Recipient of GOC Star Award
Timeline
Business Administration Legal Ops Specialist, SME
GOC
04.2023 - Current
Legal Operations Senior Associate
Google Operations Center
03.2021 - 04.2023
Circuit Court - Principal Court Clerk
Shelby County Government
07.2018 - 03.2021
Circuit Court - Collection Counselor
Shelby County Government
12.2013 - 07.2018
Circuit Court - Deputy Court Clerk
Shelby County Government
05.2012 - 12.2013
High School Diploma -
Overton High School
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