Robinah Gibola

• Managed pro-customers accounts by informing them of current promotions, perks and discounts; built quotes and arranged products to be delivered.
• Built rapport with customers through interpersonal skills and excellent listening skills.
• Helped customers find specific products, answered questions and offered product advice.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Collected payments and provided accurate change.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Increased purchase amounts by cross-selling with similar products.
• Answered incoming telephone calls to provide store, products and services information.
• Assessed customer needs to provide assistance and information on product features.
• Developed trusting relationships with customers by making personal connections.
• Used technology resources to assist customers in locating and selecting items.

Assistant Manager Responsibilities:

• Collaborated with store manager to develop strategies for achieving sales and profit goals.
• Enforced company policies and procedures to strengthen operational standards across departments.
• Organized schedules, workflows and shift coverage to meet expected business demands.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Completed inventory audits to identify losses and project demand.
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Trained new team members in cash register operation, stock procedures and customer services.

Cashier Responsibilities:

• Collected payments and provided accurate change.
• Accepted cash and credit card payments, issued receipts and provided change.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Used suggestive selling techniques to promote add-on sales.

Customer Care Representative Responsibilities:

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Promptly responded to customer inquiries and resolved complaints to promote loyalty.
• De-escalated customer issues with proven conflict mediation and problem-solving abilities.
• Documented customer inquiries and feedback and entered service delivery suggestions in company database.
• Followed up on emailed or web-submitted customer inquiries within standard response times.
• Supervised and motivated customer service teams to maximize business performance.
• Enhanced client retention by driving product benefits and features and preferred supplier information delivery around client needs.

• Conducted phone interviews of political, social and consumer topics.
• Entered participant data into databases.
• Conducted structured interviews and recorded audio.
• Supported researchers in planning and executing research.
• Utilized effective speaking skills to ask questions of survey participants and prompted adequate responses in-person or over telephone.

• Developed sustainability plans and programs to improve corporate social responsibility and lower carbon footprint.
• Integrated sustainability solutions into existing policies and procedures to ease adoption and maximize results.
• Created sustainability indicators to monitor and track energy usage, waste generation and recycling.
• Boosted participation by educating team members, clients and members of public on adopting sustainability practices in their day to day life.
• Developed strategies for zero-waste operations and helped employees maintain compliance with objectives.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Demonstrated leadership by making improvements to work processes and helping to train others.

• Assisted faculty in evaluation of student work and preparation of course materials.
• Completed administrative and research duties per professor request.
• Designed a bi-weekly sustainability newsletter for the department's graduate program.
• Assisted faculty members with data collection for potential academic publications.
• Maintained office hours to provide direct contact with students or clarify course material or course content.
• Created fliers and materials, working closely with communications team to promote campus events.
• Interpreted and applied university policies, regulations and procedures, fostering positive academic environment.
• Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
• Organized class curriculum and assisted professor with developing new presentations.
• Assisted faculty in evaluation of student work and preparation of course materials.

• Interacted with club members and volunteers. professionally by phone, email or in-person to provide information and directed to desired staff members.
• Paid attention to daily news especially editorial section- letter to editor, and responded to them.
• Organized successful events and collaborated with other organizations and companies.
• Supported day-to-day operations, assisting teammates with various tasks.
• Handled incoming and outgoing supplies and packages and routed to appropriate personnel.
• Attended training sessions and meetings to learn new information and develop personal skills.
• Participated in weekly staff meetings and team building events.

• utilized diverse teaching methods, lectures, presentations, discussions, demonstrations and class activities to deliver curriculum.
• Delivered course lectures using modern technology to enhance student comprehension.
• Developed semester outlines and instructional plans for each class session to comply with stated course objectives.
• Offered mentorship to over 30 students, graded exams, and collaborated with colleagues on departmental administrative issues.
• Tutored students requiring further assistance with learning concepts and course material.
• Collaborated with fellow lecturers to design course content and teaching policies.
• Coached students in effective research methods and best practices for submitting articles for publication.

• Organized sports tournaments within the district at both primary and secondary level.
• Facilitated sports training courses for games and sports teachers.
• Participated in weekly sports talk shows on Radio to create awareness on physical exercise and healthy living.
• Observed key players and reported back to the district sports office.
• Assisted in the management of program budget, checked funds remaining, spent and money raised.
• Organized community outreach programs to promote sports in the district.
• Managed summer camps with the goal of recruiting and retaining talented young athletes.

• Communicated with coaches and athletes to discuss tournaments, competitions and other events.
• Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
• Planned strategies and selected optimal team lineups to execute game plans.
• Educated athletes in rules, strategies, sportsmanship and performance principles.
• Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
• Developed exercise regimens targeting individual athlete needs.
• Organized community outreach events throughout the University's Fitness week.
• Motivated and encouraged team members to communicate more openly and constructively with each other.
• Monitored student athlete academic performance through grade checking and boosted results with study hall and techniques.

• Developed plans and strategies that ensured company growth
• Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
• Executed performance reviews to encourage improved productivity for team members.
• Scheduled and confirmed appointments, greeted clients, answered phones and offered refreshments
• Interacted with clients professionally by phone, email or in-person to provide information and directed them on services offered.
• Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
• Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
• Trained staff members

• Provided sustainable educational opportunities to at-risk youth of Northern Uganda
• Organized camps for girls to understand sexual health, early childhood marriage, family planning, gender-based violence, and other related issues.
• Collaborated with interdisciplinary team to deliver support to participants and community members.
• Developed long-term strategy to increase campaign engagement and expand opportunities.
• Established meetings with team members and volunteers to coordinate and plan campaigns.
• Identified and developed potential leaders, mentoring individuals and delivering feedback.
• Coordinated training programs for girls on self defense.
• Trained students to lead social change, run strategic campaigns, build strong coalitions and generate grassroots support.

• Instructed students in classroom settings on specific exercises, team sports concept and overall safety to avoid injuries.
• Monitored student physical fitness with standardized assessments and devised appropriate individual goals.
• Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels.
• Devised safe and effective exercise strategies based on knowledge of kinesiology, anatomy and biology.
• Managed consistent, learning-focused classroom environments by establishing and communicating clear objectives for students.
• Documented individual data on performance both in theoretical and practical classes
• Assessed student progress with course material through routine quizzes, final examinations and standardized assessments.
• Conferred with specialists to support needs of students with individualized educational plans.
• Maintained school-wide culture of respect and actively used positive behavioral interventions and supports (PBIS) disciplinary methods.

• Coordinated schedules and assignments for volunteer staff, maximizing team efficiency and effectiveness.
• Helped with office tasks including taking messages, scanning documents and answering phone inquiries.
• Organized individual referrals to obtain community service, including advocating for needs and resolving roadblocks.
• Created awareness pertaining sexually transmitted infections/diseases, healthy living, environmental related issues, resource management and mobilization, gender-based violence, peace and conflict resolution among youth.
• Provided guidance and counseling to over 300 at-risk youth and participated in sensitization during fieldwork.
• Set up tables and chairs and unloaded equipment for various volunteer events.
• Assisted with and organized programs, events and activities to drive outreach initiatives.