Robin C Shepherd
Gurley,AL
Summary
Eager Production Operator looking for a challenging position in a respected organization that values excellent mechanical skills. Outstanding hand-eye coordination and an understanding of the teamwork that goes into ensuring an assembly line runs efficiently. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
Production Operator
Available Plastics Inc.
Huntsville, AL
01.2023 - 06.2023
- Organized incoming raw materials into designated areas ready for use in the production process.
- Maintained cleanliness of work area by disposing of waste materials properly according to company policies.
- Complied with all relevant health and safety regulations while performing job duties.
- Performed regular inspections of production machinery to ensure optimal performance.
- Followed detailed instructions for operating complex manufacturing equipment in a safe manner.
- Utilized hand tools such as drills, saws, grinders. to perform assembly operations on components parts.
- Adjusted machine settings as necessary to meet customer specifications for product size or shape.
- Recognized defective material and reported issues to management.
- Improved efficiency and productivity by eliminating waste and production constraints.
- Examined final products for conformance with quality and design standards.
- Assisted in troubleshooting mechanical problems encountered during production runs.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Troubleshot issues with machines and made repairs.
- Used hand trucks and forklifts to unload, load and transport items.
- Hand-assembled needed parts with bolts and screws.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Customer Service Representative
Glass America
Huntsville, AL
07.2021 - 01.2022
- Developed strong relationships with customers by providing personalized assistance and support.
- Implemented innovative methods for streamlining the customer service process.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Dispatcher
Mikes Wrecker Service
Huntsville, AL
08.2018 - 01.2021
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Resolved customer complaints related to service issues or delays.
- Updated records of driver locations, delays, and cancellations.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Provided timely updates to customers regarding their orders or requests.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Created daily reports detailing response times, call volumes, and other pertinent information.
Office Manager
Alabama Dent Repair
Huntsville, AL
04.2010 - 06.2015
- Responded to customer inquiries via phone or email in a professional manner.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained filing system for records, correspondence and other documents.
Customer Service Representative
Glass America
Huntsville, AL
07.2005 - 07.2008
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Developed strong customer relationships to encourage repeat business.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Oversaw warranty counseling process to manage expense controls.
- Excelled in exceeding daily credit card application goals.
- Prevented key account losses by researching discrepancies and correcting problems.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Updated databases with new and modified customer data.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
SMT Machine Operator
Adtran
Huntsville, AL
04.2004 - 09.2004
- Performed visual inspections of assembled products for defects and quality issues.
- Researched new technologies that could improve current processes used by the SMT Machines.
- Operated SMT machines to assemble components on printed circuit boards according to specifications.
- Developed preventative maintenance plans for the SMT machines to reduce downtime and increase efficiency.
- Loaded materials into the feeders for automatic placement onto printed circuit boards.
- Tested wiring installations and circuits for resistance factors.
- Isolated and removed defects to maintain specification compliance for every part.
- Documented findings from wiring installation tests.
- Used soldering equipment and wiring to assemble electrical and electronic systems.
Education
High School Diploma -
Buckhorn High School
New Market, AL05-1997
Skills
- Safety Protocols Adherence
- Adaptable to change
- Machine operation expertise
- Production line efficiency
- Materials Handling
- Material quality inspection
- Physical labor
- Customer satisfaction measurement
- Data Entry
- Product Knowledge
- Scheduling
Timeline
Production Operator
Available Plastics Inc.
01.2023 - 06.2023
Customer Service Representative
Glass America
07.2021 - 01.2022
Dispatcher
Mikes Wrecker Service
08.2018 - 01.2021
Office Manager
Alabama Dent Repair
04.2010 - 06.2015
Customer Service Representative
Glass America
07.2005 - 07.2008
SMT Machine Operator
Adtran
04.2004 - 09.2004
High School Diploma -
Buckhorn High School
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