Robin D Smith
Lewes
Summary
Results-driven Parts Specialist with a proven track record in inventory management and customer service. Known for attention to detail and collaboration, effectively coordinating timely parts availability to meet customer needs and enhance satisfaction.
Overview
42
42
years of professional experience
Work History
Parts Counter Person
Preston Ford of Millsboro
Millsboro
11.2023 - Current
- Assisted customers in locating and ordering automotive parts and accessories.
- Maintained accurate inventory records using dealership management software systems.
- Processed customer transactions efficiently at the parts counter.
- Coordinated with technicians to ensure timely availability of necessary parts.
- Provided product knowledge and recommendations to enhance customer satisfaction.
- Monitored stock levels and reordered items to prevent shortages.
- Resolved customer inquiries and complaints regarding parts availability promptly.
- Utilized computer system to check part numbers, prices, availability and special order items.
- Provided excellent customer service by greeting customers upon arrival; offering assistance when needed; providing product knowledge when requested; addressing customer complaints in a professional manner.
- Researched parts availability, pricing and delivery times.
- Maintained cleanliness of the store front area.
- Worked closely with vendors to ensure timely delivery of high-quality products at competitive prices.
Parts Specialist
Lexus of Chester Springs
Spring City
04.2023 - 11.2023
- Managed inventory levels for parts and accessories at Lexus dealership.
- Assisted customers in selecting appropriate parts for vehicle repairs and maintenance.
- Collaborated with service technicians to ensure timely parts availability.
- Processed orders and shipments of automotive parts efficiently and accurately.
- Maintained organized storage areas for easy access to parts inventory.
- Responded to customer inquiries regarding part specifications and compatibility.
- Utilized dealership management software to track parts sales and inventory data.
- Processed returns, exchanges, and refunds in a timely manner.
- Organized and labeled parts to ensure easy identification and retrieval.
- Identified potential problems with defective or damaged parts before they reached customers.
- Created purchase orders for new parts when needed by vendors or suppliers.
Grocery Stocker
Food Lion Delhaize Group
Millsboro
06.2022 - 04.2023
- Stocked shelves with grocery items according to company standards.
- Maintained inventory levels and organized backroom storage efficiently.
- Assisted customers in locating products and answered inquiries promptly.
- Ensured product freshness by rotating stock regularly on shelves.
- Collaborated with team members to fulfill restocking needs during peak hours.
- Operated equipment safely, including pallet jacks and hand trucks.
Office Administrative Assistant
Progressive Systems
Frankford
07.2021 - 04.2023
- Managed office supplies and inventory for efficient daily operations.
- Assisted in preparing reports and presentations for internal meetings.
- Maintained filing systems to ensure easy access to documents.
- Organized company events and team-building activities to foster collaboration.
- Implemented office procedures to enhance workflow efficiency and organization.
- Organized and maintained filing systems, both paper and electronic.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
Assistant Parts Manager
Lexus of Wilmington
Wilmington
09.2011 - 07.2021
- Assisted in managing parts inventory and ensuring stock levels met operational demands.
- Coordinated with suppliers to order parts and maintain timely delivery schedules.
- Utilized inventory management systems to track parts availability and usage trends.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Monitored compliance with safety standards in the handling of automotive components.
- Supported promotional activities by showcasing new products and special offers to customers.
- Received, examined and reshelved returned parts.
- Performed scheduled inventory audits per to verify accuracy and product availability.
- Controlled daily parts program activities to improve sales and inventory management.
- Resolved customer complaints in a professional manner.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
- Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
- Managed employee schedules and daily assignments.
- Ensured compliance with all applicable safety regulations when handling hazardous materials.
- Identified obsolete or outdated items in inventory and removed them from shelves.
- Developed marketing campaigns to promote products within the Parts Department.
Parts Counter Person
Martin Honda
Newark
06.2011 - 09.2011
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Operated point of sales and parts lookup computer systems.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Performed quality control inspections on parts and packaged parts for delivery or sale.
- Performed complimentary services, battery installation, testing and wiper installations.
- Communicated product expertise and department process improvements to meet organizational goals.
- Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.
- Improved team member performance by devising and overseeing personalized strategies.
- Increased team productivity by implementing multiple strategic process improvements.
Home Care Provider
Home Care
Oxford
01.2006 - 06.2011
- Took care of my Father while he was battling cancer
- He lived with me until he went into a Nursing home in June of 2011.
Parts Counter Person
Kirkwood Auto Ctr
Wilmington
04.2006 - 01.2009
- Networked to build client base and promote products to new and existing clients.
- Contacted satisfied customers to offer additional services.
- Arranged and directed delivery and installation of products and equipment.
- Wrote and recorded orders for merchandise or entered orders into computers.
- Collaborated with other members of sales team to reach targets.
- Used POS systems to receive payment or obtain credit authorization.
- Ordered or purchased supplies to maintain optimum inventory.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Kept parts neatly stacked and ready for purchase to boost sales.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Tracked team performance targets and sales metrics to identify areas for improvement.
Parts Counter Person
Martin Honda
Newark
08.2004 - 04.2006
- Assisted customers in locating and ordering automotive parts and accessories.
- Maintained accurate inventory records using dealership management software systems.
- Coordinated with technicians to ensure timely availability of necessary parts.
- Provided product knowledge and recommendations to enhance customer satisfaction.
- Resolved customer inquiries and complaints regarding parts availability promptly.
- Collaborated with suppliers to track orders and manage delivery schedules.
- Utilized computer system to check part numbers, prices, availability and special order items.
- Answered incoming phone calls from customers seeking assistance or information about products or services offered.
- Researched parts availability, pricing and delivery times.
- Maintained cleanliness of the store front area.
- Worked closely with vendors to ensure timely delivery of high-quality products at competitive prices.
Parts Advisor
Scott Honda
West Chester
04.1996 - 08.2004
- Assisted customers in selecting the right parts for their vehicles.
- Managed inventory levels to ensure parts availability and accuracy.
- Collaborated with technicians to identify specific part needs for repairs.
- Processed orders and handled returns efficiently and accurately.
- Provided product knowledge to customers regarding automotive components.
- Utilized dealer management systems for tracking and ordering parts.
- Maintained a clean and organized parts department workspace.
- Maintained accurate records of all parts orders, returns, and exchanges.
- Checked in ordered parts systematically upon arrival, immediately contacted ordering party and accounted for parts in physical space and computerized database.
- Assisted in the receiving and stocking of incoming parts shipments.
- Collaborated with team members to develop strategies for increasing sales revenue.
- Managed the ordering process for out-of-stock items.
- Alerted customers to companion part requirements and specials, exposed customers to full product line and patiently explained parts use and installation when asked.
- Analyzed data to identify trends in customer buying habits.
Car Rental Manager
McLeod Ford
Oxford
04.1994 - 04.1996
- Managed daily operations of car rental services at McLeod Ford.
- Supervised staff to ensure excellent customer service and vehicle maintenance.
- Implemented process improvements to enhance operational efficiency and workflow.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Monitored compliance with company policies and industry regulations consistently.
- Collaborated with sales teams to promote rental services effectively.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and reordered vehicles as needed to meet customer demands.
- Collaborated with vendors to negotiate prices on parts and supplies used in maintaining the fleet.
- Managed daily operations of the car rental business, including customer service, fleet management and financial reporting.
- Tracked sales figures for each month and compared results against budget projections.
- Reviewed rental contracts on a daily basis to ensure compliance with state regulations and industry standards.
Parts Advisor
Faulkner Acura
New Castle
06.1990 - 04.1994
- Assisted customers in selecting the right parts for their vehicles.
- Managed inventory levels to ensure parts availability and accuracy.
- Collaborated with technicians to identify specific part needs for repairs.
- Processed orders and handled returns efficiently and accurately.
- Provided product knowledge to customers regarding automotive components.
- Utilized dealer management systems for tracking and ordering parts.
- Maintained a clean and organized parts department workspace.
- Maintained accurate records of all parts orders, returns, and exchanges.
- Generated reports outlining sales figures, return rates, and inventory levels.
- Managed inventory, ordered parts and recorded parts transactions through dealer management system software and trained other team members to use software proficiently.
Parts Manager
Metro Acura
Philadelphia
06.1989 - 06.1990
- Managed inventory levels for automotive parts and accessories.
- Supervised team members in daily operations and workflow processes.
- Coordinated with suppliers to ensure timely delivery of parts.
- Implemented best practices for parts organization and retrieval efficiency.
- Monitored sales trends to adjust inventory accordingly.
- Maintained records of all orders placed, received, and shipped.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Developed and maintained positive working relationships with vendors.
- Prepared documents for ordering parts, supplies, and equipment.
- Resolved customer inquiries related to part availability or quality issues.
- Coordinated delivery schedules for incoming orders.
- Provided technical advice on the selection of replacement parts.
- Ensured accuracy in order processing and invoicing procedures.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
Assistant Service Manager
Newark ToyotaWorld
Newark
10.1988 - 06.1989
- Assisted in managing daily operations of service department.
- Coordinated service schedules and technician assignments effectively.
- Supported customer service initiatives to enhance satisfaction levels.
- Communicated with customers regarding service updates and recommendations.
- Collaborated with management to develop process improvement strategies.
- Ensured compliance with safety standards and industry regulations.
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Worked closely with sales team to ensure proper warranty coverage was being applied when necessary.
- Created written estimates and obtained customer consent to proceed.
- Adhered to customer service standards to foster satisfaction and retention.
Parts Manager
Brandywine Acura
West Chester
04.1985 - 10.1988
- Managed inventory levels for automotive parts and accessories.
- Supervised team members in daily operations and workflow processes.
- Coordinated with suppliers to ensure timely delivery of parts.
- Implemented best practices for parts organization and retrieval efficiency.
- Performed regular maintenance checks on storage facilities.
- Updated databases with information about new products or services.
- Led a team of parts department employees, providing training and performance evaluations.
- Organized and maintained the parts warehouse for easy access and efficient workflow.
- Established pricing strategies to remain competitive while ensuring profitability.
- Managed procurement processes, negotiating with suppliers to secure best prices.
- Prepared and managed the parts department budget, including forecasting and expense control.
Body Shop Assistant
Young's Auto Body
West Chester
06.1984 - 04.1986
- Maintained cleanliness and organization of the body shop workspace.
- Prepared vehicles for painting by sanding and masking surfaces.
- Assisted technicians with vehicle repairs and parts replacement.
- Operated tools such as paint sprayers and sanders for repairs.
- Collaborated with team members to ensure efficient workflow throughout projects.
- Cleaned store areas, such as counters and displays, to maintain a neat and orderly appearance.
- Served as point-of-contact for customer inquiries about body care products or services offered in the shop.
- Maintained knowledge of current sales promotions, policies regarding payment and exchanges, and security practices.
Education
High School Diploma -
Unionville High
Unionville Pa06-1983
Skills
- Parts ordering
- Inventory management
- Automotive knowledge
- POS systems
- Dealership software
- Customer relationship management
References
References available upon request.
Timeline
Parts Counter Person
Preston Ford of Millsboro
11.2023 - Current
Parts Specialist
Lexus of Chester Springs
04.2023 - 11.2023
Grocery Stocker
Food Lion Delhaize Group
06.2022 - 04.2023
Office Administrative Assistant
Progressive Systems
07.2021 - 04.2023
Assistant Parts Manager
Lexus of Wilmington
09.2011 - 07.2021
Parts Counter Person
Martin Honda
06.2011 - 09.2011
Parts Counter Person
Kirkwood Auto Ctr
04.2006 - 01.2009
Home Care Provider
Home Care
01.2006 - 06.2011
Parts Counter Person
Martin Honda
08.2004 - 04.2006
Parts Advisor
Scott Honda
04.1996 - 08.2004
Car Rental Manager
McLeod Ford
04.1994 - 04.1996
Parts Advisor
Faulkner Acura
06.1990 - 04.1994
Parts Manager
Metro Acura
06.1989 - 06.1990
Assistant Service Manager
Newark ToyotaWorld
10.1988 - 06.1989
Parts Manager
Brandywine Acura
04.1985 - 10.1988
Body Shop Assistant
Young's Auto Body
06.1984 - 04.1986
High School Diploma -
Unionville High