Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Robinetta Moet

Huntington Beach,CA

Summary

Hardworking and reliable Bartender with strong customer service skills. Offering total commitment to making your business run as smooth as possible. Highly organized, proactive and punctual with team-oriented mentality.

Overview

8
8
years of professional experience

Work History

Ramp Agent

United Airlines
Denver, CO
05.2023 - Current
  • Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
  • Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
  • Checked flight manifests to ensure accuracy of luggage loaded onto planes.
  • Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
  • Maintained accurate records of all GSE used throughout shift.
  • Protected customers' baggage from loss, theft, and damage.
  • Verified correct labeling of containers containing hazardous materials for transport on planes.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Connected electrical power units and service hoses to aircraft.
  • Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
  • Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.

Customer Service Representative

Customer Service Represenative
Denver, CO
12.2022 - 02.2023
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Scheduled ground transportation for arriving passengers when necessary.
  • Processed payment transactions utilizing point of sale systems.
  • Provided guidance to passengers regarding available services within the airport terminal complex.
  • Inspected luggage for prohibited items prior to loading onto aircrafts.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Greeted passengers and provided boarding instructions.
  • Resolved conflicts between passengers using effective interpersonal skills.
  • Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.

Ramp Agent

Southwest Airlines
Maui, HI
04.2022 - 08.2022
  • Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.
  • Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
  • Connected electrical power units and service hoses to aircraft.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Positioned and pushed aircraft from remote airport locations to specified areas for operation.

Bartender

Extra Dirty Bartending
Los Angeles, CA
10.2018 - 04.2022
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Ensured a smooth flow of operations during busy periods by quickly preparing drinks, restocking items as needed and cleaning work areas when necessary.
  • Oversaw and managed banquet special event functions.
  • Mixes ingredients such as liquor, soda, water sugar syrup, to prepare cocktails and other drinks.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Provided excellent customer service by engaging in friendly conversations with guests while mixing drinks.
  • Assisted in setting up the banquet hall prior to events; arranged tables and chairs, set up buffet stations and decorated according to event specifications.
  • Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
  • Created signature beverages to increase revenue and patron loyalty.

Bartender

Chicago Steakhouse
Hartwell, GA
08.2019 - 12.2019
  • Greeted frequent visitors by name and explained new promotions.
  • Completed regular bar inventories and daily requisition sheets.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Cleansed glasses with sanitizing solution after each use.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Developed good working relationships with fellow employees through effective communication.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Neatly sliced and pitted fruit for garnishing drinks.

Patient Administration Specialist

College Hospital Costa Mesa
Costa Mesa, CA
12.2015 - 04.2018
  • Explained policies, procedures and services to patients.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Provided excellent customer service to patients and their families by answering phone calls, responding to emails, and scheduling appointments.
  • Developed and implemented policies and procedures related to patient administration activities.
  • Monitored daily operations of the department ensuring compliance with established standards of care.
  • Worked closely with other healthcare professionals such as nurses, therapists, and physicians to ensure quality care for all psychiatric patients.
  • Developed effective communication strategies to de-escalate potentially dangerous situations involving psychiatric patients.
  • Supported and encouraged psychiatric patients to promote health and wellness.
  • Gathered information from patient interviews, behavior observations, and medical records to assist psychiatrists in diagnosis and treatment decisions.
  • Prevented patient injuries using necessary restraints and appropriate supports.
  • Provided emotional support and guidance to individuals struggling with mental health issues.
  • Performed clerical duties such as filing, scheduling appointments, answering phones.
  • Educated family members on how to best provide care for their loved ones with mental illness.
  • Implemented safety measures such as monitoring access points within facilities where psychiatric patients are housed.

Education

High School Diploma -

Newport Harbor High School
Costa Mesa, CA
06-2015

Vocational License -

Stanbridge College
Irvine, CA

Skills

  • Outstanding Customer Service
  • Multitasking
  • Problem-Solving
  • Relationship Building
  • Flexible and Adaptable
  • Attention to Detail

References

References available upon request.

Timeline

Ramp Agent

United Airlines
05.2023 - Current

Customer Service Representative

Customer Service Represenative
12.2022 - 02.2023

Ramp Agent

Southwest Airlines
04.2022 - 08.2022

Bartender

Chicago Steakhouse
08.2019 - 12.2019

Bartender

Extra Dirty Bartending
10.2018 - 04.2022

Patient Administration Specialist

College Hospital Costa Mesa
12.2015 - 04.2018

High School Diploma -

Newport Harbor High School

Vocational License -

Stanbridge College

Similar Profiles

CREATE PROFILE
Robinetta Moet