Summary
Overview
Work History
Education
Skills
Interior Design and Artist/Painter
Timeline
Generic

Robin F Eden

South Boston,VA

Summary

Talented professional, knowledgeable leader and dedicated problem solver. Brings 23+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Driven professional offering in-depth experience in the administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service. Experienced Office Management and Administration Professional with experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation coordination of store advertising sales and promotions. Dedicated to training and mentoring colleges while cultivating a productive work culture.

Overview

23
23
years of professional experience

Work History

Administrator/Buyer/Advertising Coordinator/Administrator/Buyer/Advertising Coordinator/Designer

MORNINGSTAR'S BED BATH & CURTAIN OUTLET
Buffalo Junction, United States
05.2018 - Current
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Coordinated communications, financial processing, registration, record keeping and other administrative functions.
  • Maintained open communication with customers to foster positive relations and provide updates on issues.
  • Excelled in customer interaction skills and etiquette as well as sales reps, or suppliers by phone, email, or in-person to increase business and revenue.
  • Kept store accounts and records current by actively pursuing error resolution and independently correcting problems.
  • Managed budgets, appointment scheduling, employee and event itineraries, and accounts to improve productivity by increasing sales by over 70%.
  • Advertising coordination of store sales events and daily advertisements.
  • Achieved and maintained top client satisfaction and retention by managing project deliverable accuracy and alignment with specifications.
  • Planned and executed special promotions and special events from concept to completion.
  • Managed development of advertising and in-store materials to support promotions and maintained compliance with legal, advertising and brand guidelines.
  • Played a key role in achieving and maintaining top client satisfaction and retention by ensuring accuracy of ads and listings.
  • Oversaw comprehensive management of promotional inventory and storage, arranging according to seasonal cycles and removing irrelevant materials.
  • Selected and organized color schemes for clients.
  • Maintained knowledge of constantly changing interior design trends and products.
  • Presented available color palettes and helped select colors that reflected the client's personality and goals.

Vignette's Antiques/Entrepreneur/Owner/Operator

Self-employed
Chase City & Chester , VA
10.2005 - 12.2017
  • Sourced initial funding to get the business up and running while planning the initial structure and making strategic plans for the business.
  • Built a business to 100 + customers in less than 1 year by implementing effective marketing and customer engagement plans.
  • Brought in consistent revenue with creative displays, promoting business expansion and diversification of offerings.
  • Managed purchasing, sales, marketing and customer account operations efficiently
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Used knowledge of market trends to create value-added solutions, resulting in significant increase in revenues.

Department Manager/Team Leader Manager/ Supervisor

Target
Princeton, NJ
03.2001 - 03.2004
  • Evaluated employee performance on a daily basis and coached and trained 20 + team members, increasing quality of work and employee motivation.
  • Developed and delivered new hire transition training and quality assurance programs, increasing new-hire retention 50%.
  • Enforced regulatory and Target Corporate policy compliance to improve workplace and employee performance and readiness.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training team members.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Observed each employee's individual strengths and initiated mentoring programs to improve areas of weakness.
  • Scheduled employees for daily shifts, taking into account customer traffic and employee strengths.
  • Worked directly with district managers in both hardline and softline departments to brainstorm and discuss strategies to mitigate productivity issues.
  • Supervised creation of exciting merchandise displays to catch the attention of store customers.
  • Trained and assisted with store security and procedures.
  • Managed daily operations of Target organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.

Department Manager/Fine Jewelry Manager/Sales Representative

Macy's Department Store
Princeton,, NJ
07.2000 - 01.2001


  • Completed store opening and closing procedures as per company guidelines.
  • Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Developed extensive conflict resolution skills as a result of diffusing tense situations with unhappy customers.
  • Attended company training and seminars on topics such as customer engagement strategies, marketing and promotions, and attaining sales goals and milestones.
  • Mentored new sales associates on store return policies and customer service techniques.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Mentored new associates and coached on marketing techniques and engagement strategies in accordance with Macy's standards, resulting in more than average sales over the course of the management position.

Ready to Wear Fashion Associate/Ready to Wear Fashion Associate/Data Entry Specialist

CHANEL
Piscataway, NJ
04.1994 - 02.1997
  • Compiled data and reviewed information for accuracy prior to input.
  • Entered numerical data into databases with speed and accuracy.
  • Managed workflow scheduling, data entry and accuracy verification for large data projects.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Supported Chanel boutique's with special projects.
  • Executed data verification to detect errors.
  • Outlined appropriate processes and procedures to fulfill and complete client inquiries.
  • Tracked and maintained records for RTW department. along with corporate Chanel in both France and New York City.
  • Drafted reports for upper management as directed.
  • Identify data entry errors, report daily allocations and verify orders to necessary departments and/or Store Boutiques.

Education

Bachelor of Science - Business Administration And Management

Almeda College And University
Boise, ID
07.2003

High School Diploma -

North Brunswick Township High School
North Brunswick, NJ
06.1989

Skills

  • Office Management
  • Salesforce Management
  • Effective Written and Verbal Communication
  • Customer Satisfaction
  • Operational Efficiency
  • Client Inquiries
  • Correspondence and Office Documents
  • Scheduling Appointments
  • Problem-Solving Techniques
  • Inquiry Requests
  • Customer Relationships
  • Proficiency in Microsoft Office
  • Customer Support Needs Assessment
  • Maintaining Office Records
  • Appointment Coordination
  • Administrative Management
  • Customer Inquiries
  • Ease with Computers and Technology
  • Document and File Management
  • Client Satisfaction
  • Electronic Records Management
  • Contracts and Vendor Agreements
  • Leadership and Change Management
  • Delegation and Work Assignment
  • Social Media Digital Marketing
  • Social Media Promotion
  • Order Management
  • Excellent Negotiating Tactics
  • Marketing Effectiveness
  • Critical Thinking
  • Pricing Structures
  • Photo Editing
  • Marketing and Sales
  • Visual Merchandising

Interior Design and Artist/Painter

Collector of Antiques/ Historian of Old Homes and Architecture, Flare for Romantic Interior Design/Landscape Tone Painter.

Timeline

Administrator/Buyer/Advertising Coordinator/Administrator/Buyer/Advertising Coordinator/Designer

MORNINGSTAR'S BED BATH & CURTAIN OUTLET
05.2018 - Current

Vignette's Antiques/Entrepreneur/Owner/Operator

Self-employed
10.2005 - 12.2017

Department Manager/Team Leader Manager/ Supervisor

Target
03.2001 - 03.2004

Department Manager/Fine Jewelry Manager/Sales Representative

Macy's Department Store
07.2000 - 01.2001

Ready to Wear Fashion Associate/Ready to Wear Fashion Associate/Data Entry Specialist

CHANEL
04.1994 - 02.1997

Bachelor of Science - Business Administration And Management

Almeda College And University

High School Diploma -

North Brunswick Township High School

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Robin F Eden