Robin J. Davis
Lafayette,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Paraprofessional/ ISS Facilitator
WD Career Center
08.2023 - Current
- Oversaw students in the classroom and common areas to monitor, enforce rules, and support the lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised 20+ students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
CLERICAL ASSISTANT
Scott Middle School
08.2022 - 08.2023
- Kept office records organized and supplies well-stocked for optimal team performance.
- Answered 70+ office phone calls and emails to schedule appointments, answer questions, and document information.
- Created reports and other documentation types, often containing sensitive and confidential data.
- Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
- Directed clients and guests to correct departments, rooms, and staff members.
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
PARAPROFESSIONAL
Duson Elementary
08.2018 - 04.2022
- Applied positive reinforcement to redirect negative behaviors.
- Supplied one-on-one attention to each student during group activities.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Offered students personalized educational, behavioral and emotional support.
- Communicated and collaborated well with educators from various grade levels.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Planned and led activities to develop students' physical, emotional and social growth.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Distributed textbooks, workbooks, papers and pencils to students.
- Communicated confidential details about student behavior and performance with parents and authorized parties.
- Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
- Supported students throughout academic instruction and assignments.
- Prepared instructional materials for specific classroom activities tailored to support student needs.
- Graded assignments and tests and documented results into filing systems.
- Assisted children at stations during small-group learning periods.
- Organized student performance and enrichment activities to facilitate learning.
- Provided classroom support throughout planned instruction and individual lessons.
- Served as classroom aide to teachers and worked one-on-one with special needs students age 4 to 12.
TAX PREPARER
Jackson Hewitt
12.2017 - 04.2018
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Finalized and processed 100+ returns with local, state, and federal government authorities.
- Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
- Produced US and state income, gift tax, and estate tax returns for individuals.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
ASSISTANT MANAGER
Payless Shoe source
04.2017 - 09.2017
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Delegated daily tasks to 15 team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows, and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Implemented training processes for newly hired employees and supervised department managers, shift leads, and production personnel.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Delegated tasks to team members based on skill level and to achieve organizational goals.
- Recruited and hired qualified candidates to fill open positions.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
SALES ASSOCIATE
DDs Discount
06.2016 - 06.2017
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer service.
- Palletized products for shipping or transfer to the sales floor.
- Kept the stockroom clean and neat for maximum productivity.
- Unloaded incoming trucks and stocked merchandise in the correct storage areas.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Helped customers load bulky and heavy items into vehicles after purchase.
- Managed returns, exchanges, and refunds under store policy.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
RECEPTIONIST
UHC
06.2013 - 06.2014
- Scheduled and confirmed appointments.
- Answered and directed 100+ incoming calls using a multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents, and rearranging schedules.
- Maintained daily calendars, set appointments with clients, and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed it to the correct personnel each day.
- Supervised setup of conference rooms for meetings and office events in common areas.
- Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
RECEPTIONIST
DCFS
08.2009 - 04.2011
- Updated and recorded 300+ client information to maintain accounts.
- Served visitors by greeting, welcoming, and directing them to appropriate personnel.
- Screened and verified visitors for identification credentials and purpose of visit to maintain the security of personnel and the office environment.
- Handled payment processing and provided customers with receipts and proper bills, and change.
- Answered office phone and emails to schedule appointments, answer questions, and document information.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to the correct offices.
- Kept the reception area clean and neat to give visitors a positive first impression.
Education
Administrative Medical Assistant - Microsoft Office Office Specialist
Unitech Training Academy
Lafayette, LA04.2010
Skills
- Retail Store Operations
- Energetic Self-Starter
- Research/Due Diligence
- Client Tax Services
- Tutoring and After School Help
- Data Entry
- Mail Management
- Excel Spreadsheets
- Answering and Directing Calls
- Payment Collection
- Certified Microsoft Office Specialist
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
Timeline
Paraprofessional/ ISS Facilitator
WD Career Center
08.2023 - Current
CLERICAL ASSISTANT
Scott Middle School
08.2022 - 08.2023
PARAPROFESSIONAL
Duson Elementary
08.2018 - 04.2022
TAX PREPARER
Jackson Hewitt
12.2017 - 04.2018
ASSISTANT MANAGER
Payless Shoe source
04.2017 - 09.2017
SALES ASSOCIATE
DDs Discount
06.2016 - 06.2017
RECEPTIONIST
UHC
06.2013 - 06.2014
RECEPTIONIST
DCFS
08.2009 - 04.2011
Administrative Medical Assistant - Microsoft Office Office Specialist
Unitech Training Academy
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