Robin K Shinsato
Waddell,AZ
Summary
Reliable and upbeat customer service associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
19
19
years of professional experience
Work History
Material Handler
United Parcel Service, UPS
Goodyear , AZ
06.2021 - Current
Financial Foundations Senior Specialist
USAA
Phoenix, AZ
03.2015 - 09.2020
- Counseled and advised prospects and policyholders on matters of insurance coverages that were tailored to their specific situational needs.
- Achieved sales goals for volume of quality business relative to Auto, Home, and other insurance products to individuals and families.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Obtained insurance licenses and maintained knowledge of industry laws, policies, and products.
- Provided front line underwriting in order to maintain customer satisfaction and timely written policies
- Obtained underwriting approval by completing an application for coverage.
- Utilized advanced sales skills to overcome objections, persuade clients to purchase policies, and close deals.
- Facilitated weekly staff meeting to motivate and inform staff
- Strong ability in de-escalating and problem-solving.
- Lead Member Service Representatives (MSR) by developing, mentoring, and coaching to obtain their own success which builds for the future and meets our member's needs.
Store Manager
Chico’s-FAS
Phoenix, AZ
01.2012 - 01.2015
- Lead store employees through sales leadership, training, coaching, and setting a personal example to continuously drive and improve business performance.
- Demonstrate accountability by accepting responsibility for personal and team results and leads by example.
- Recruit, interview, hire, and train multiple associates and managers on all business aspects.
- Planned and executed multiple Gro events, to drive store sales.
- Consistently met established performance standards, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance.
- Ran daily/weekly calling campaigns to bring in future traffic and solidify my current customer base.
- Completed all point of sale opening and closing procedures, including counting contents of the cash register and making sure the store was ready for opening in the morning.
- Assisted my District in the opening of new store locations from the ground up by hiring and training efficient team.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing a platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Store Manager
Bath & Body Works
Glendale, AZ
2012 - 2013
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff of 30+ including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Walked through store areas frequently to identify and proactively resolve issues negatively impacting operations.
- Interviewed, hired and trained over 20 staff associates and equipped to comply with company policies and procedures.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Assistant Store Manager
Charlotte Russe
Glendale, AZ
01.2008 - 01.2012
- Ran the highest volume store in the district.
- Was the go to Visual Aid manager for the Arizona District.
- Supervised and evaluated staff of 30+ including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
- Implement action plans for financial success through analyzing historical results and reviewing current performance.
- Execute merchandising strategies and visual excellence by ensuring all directives and standards are maintained.
- Consistently met daily, weekly, and monthly goals.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Approved regular payroll submissions for employees.
Education
Some College (No Degree) -
Aspen University
Phoenix, AZHigh School Diploma -
Kamehameha Schools
Honolulu, HI2008
Skills
- Excellent Customer Service
- Building Customer Relationships and Loyalty
- Recruitment and Hiring
- Problem Anticipation and Resolution
- Staff Scheduling
- Goal Setting
- Team Leadership
- Employee Motivation
- Multitasking and Prioritization
- Payroll Administration and Timekeeping
Timeline
Material Handler
United Parcel Service, UPS
06.2021 - Current
Financial Foundations Senior Specialist
USAA
03.2015 - 09.2020
Store Manager
Chico’s-FAS
01.2012 - 01.2015
Assistant Store Manager
Charlotte Russe
01.2008 - 01.2012
Assistant Store Manager
Bath & Body Works
2012 - 2013
Some College (No Degree) -
Aspen University
High School Diploma -
Kamehameha Schools