Robin M Smith
Groveland
Summary
Office Supervisor specializing in compliance oversight and operational efficiency, driving productivity through streamlined record-keeping processes. Proficient in medical office management, staff scheduling, and team coordination, ensuring adherence to regulations and enhancing patient experiences. Experienced in identifying and securing grants to meet specific organizational needs. Dedicated to promoting positive employee relations and contributing to overall organizational success.
Overview
36
36
years of professional experience
Work History
Office Supervisor
Rochester Regional Home Care
Lakeville
07.2021 - 10.2024
- Intake & Support for non-employee office entry
- Oversee receipt of mail and packages arriving at office
- Handle incoming calls on multiline phone
- Sustain Dolphin Log
- Oversee HHA ASR compliance for Central, SW & Monroe West regions
- Generate various reports
- Finalize all closes and discharges for entire SW Region
- Perform thorough barcoding/scanning operations on all SW, Central, and Monroe West PHV documentation
- Streamline office record-keeping
- Procurement of office supplies
- Reconciliation of procurement orders and oversight of supply cabinets
- Assist in facilitating office meetings as needed
- Regularly assist call center functions until new hires while managing daily assignments and supplementary administrative duties as necessary
- Coordinate monthly fund collection for in-house activities and personal support for employees.
Front End Operations Supervisor
Genesee Valley Dermatology & Laser
Rochester
05.2017 - 07.2021
- Direct operations involving over 5 Access Associates
- Support Manager during meetings and while on leave
- Responsible for the day-to-day operational oversight and execution of the clinic, optimizing patient flow, enhancing patient experience, strengthening financial and billing performance, and helping to improve quality, patient care, and outcomes.
- Enhanced accuracy of daily financial activity reconciliation
- Addressed billing inquiries accurately working with billing and revenue cycle teams to optimize reimbursement and reduce denials. Worked to monitor and improve financial performance, including productivity and cost efficiency. In Collaboration with the Director tracked, reported and worked on key financial indicators.
- Interface between Access Associates and Management.
- Ensured all Access Associates maintained current knowledge of daily assignments and additional activities assigned
- Streamlined daily check-in and check-out processes for patients
- Coordinate scheduling and staffing to ensure smooth and efficient service delivery.
- Collaborated with the Director of the practice on long-term planning and resource allocation.
Deputy Sheriff
Livingston County Sheriffs Office
Avon
07.2000 - 08.2007
- Aid community during critical times, safeguard surroundings via routine patrols, manage work details with incarcerated individuals beyond facility, undertake additional duties as instructed by Sheriff.
- Prepared detailed reports documenting incidents, arrests, and investigations for legal proceedings.
- Responded to emergency calls, prioritizing public safety and coordinating with emergency services.
- Participated in community outreach programs to foster positive relationships and trust with residents.
- Ensured proper evidence collection and preservation in accordance with departmental protocols.
- Maintained high visibility within assigned patrol areas, deterring criminal activity through proactive measures.
- Trained and mentored new deputies on departmental procedures and best practices in law enforcement.
- Utilized conflict resolution skills to de-escalate situations and provide assistance to citizens in distress.
- Conducted thorough investigations of criminal incidents, gathering evidence and interviewing witnesses.
Nursing Student
Rochester School of Practical Nursing
Rochester
09.1995 - 06.1996
- Participated in LPN Nursing Program to obtain my Graduated Nursing/LPN Degree.
Office Manager
Highland Dental Group
Rochester
09.1988 - 09.1995
- Coordinated daily office operations, ensuring efficient workflows and communication among staff.
- Managed scheduling and appointment booking, optimizing patient flow and minimizing wait times.
- Streamlined office procedures, enhancing efficiency and reducing operational costs.
- Conducted regular inventory audits and maintained supply levels, ensuring availability of essential office materials.
- Developed and implemented standard operating procedures for office tasks to improve consistency and accuracy.
- Supervised administrative staff, providing guidance and support for daily functions and special projects.
- Organized and facilitated staff meetings, preparing agendas and documenting meeting minutes.
- Prepared and maintained budgets for office operations, tracking expenditures and identifying cost-saving opportunities.
- Collaborated with vendors to negotiate contracts and ensure quality service delivery.
- Maintained compliance with healthcare regulations and policies, ensuring a safe and efficient office environment.
- Trained new employees on office systems and procedures, fostering a supportive onboarding experience.
- Executed data entry tasks with precision, ensuring accurate record-keeping and reporting.
- Monitored office equipment and scheduled maintenance to minimize downtime and enhance productivity.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office budget to handle inventory, postage and vendor services.
- Provided training to new hires on office policies and procedures.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Organized company events including holiday parties, team building activities.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Maintained confidential records relating to personnel matters.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Developed effective communication strategies between departments within the organization.
- Assisted in recruiting, onboarding and training new employees.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Interpreted and explained work procedures and policies to brief staff.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Researched and prepared reports required by management or governmental agencies.
- Developed and maintained Resident schedules to enhance operational efficiency.
- Oversaw documentation for Residents onboarding.
- Oversaw office budget to optimize resident usage.
Education
Deputy Sheriff - Deputy Sheriff
Avon Central School
Avon, NY09-2004
Practical Nurse -
Rochester School of Practical Nursing
Rochester, NY08.1997
Some College (No Degree) - Business Administration and Management
Bryant & Stratton College
Henrietta NYSkills
- Medical Office Scheduling
- Prior Authorization
- Hospital Experience
- Medical Billing/Collection
- EMR System
- Multi-Line Phone Systems
- MEDENT/EPIC
- Microsoft Word
- Calculator
- Dual Screens
- Time Keeping
- Office management
- Compliance oversight
- Document scanning
- Customer relationship management
- Financial reconciliation
- Patient flow optimization
- Operational efficiency
- Team coordination
- Problem solving
- Effective communication
- Time management
- Staff training
- Meeting facilitation
- Documentation and control
- Account reconciliation
- Staff supervision
- Relationship building
- Scheduling and calendar management
- Workload prioritization
- Contract negotiations
- Payroll and budgeting
- Event coordination
- Document management
- Organizational leadership
- Employee management
- Office administration
- Workflow planning
- Policy and procedure modification
- Employee relations
- Meeting coordination
- Training and coaching
- Credit and collections
- Human resources
- Workflow optimization
- Compliance monitoring
- Administrative support
- Bookkeeping
- Team bonding
- Inventory control
- Policy development
- Payroll processing
- Administrative oversight
- Conflict management
- Scheduling
- Mail handling
- Regulatory compliance
- Travel coordination
- Banking operations
- Vendor engagement
- Financial tracking
- Workforce management
- Strategic planning
- Clear oral/written communication
- Employee training
- Performance improvement
- Billing
- Operations management
- Project management
- Customer relations
- Meeting planning
- Team supervision
- Budgetary planning
- Scheduling coordination
- Data entry
- Employee supervision
- Organizational skills
- Financial reporting
- Report preparation
- Supply chain management
References
Given Upon Request
Favorite Past Times
I enjoy being a Volunteer Fire Person for Avon Fire Department for 30 yrs and Vice President of Auxiliary for East Avon Fire Department. Along with my fire department involvement I enjoy spending time with my family outdoors, laughing, taking in their enjoyment of life, hearing them laugh and having fun!
Affiliations
Past Chairman of the Commissioners of the Part Town of Avon Fire District from 1/1995-9/2007 overseeing the Fire Districts multimillion dollar funding program, building a new multimillion dollar fire department of which I obtained grants for part of the building, equipment, apparatus, etc..
Timeline
Office Supervisor
Rochester Regional Home Care
07.2021 - 10.2024
Front End Operations Supervisor
Genesee Valley Dermatology & Laser
05.2017 - 07.2021
Deputy Sheriff
Livingston County Sheriffs Office
07.2000 - 08.2007
Nursing Student
Rochester School of Practical Nursing
09.1995 - 06.1996
Office Manager
Highland Dental Group
09.1988 - 09.1995
Deputy Sheriff - Deputy Sheriff
Avon Central School
Practical Nurse -
Rochester School of Practical Nursing
Some College (No Degree) - Business Administration and Management
Bryant & Stratton College