Summary
Overview
Work History
Education
Skills
Activities
Timeline
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ROBINMAY ELSWICK

Marengo

Summary

Dedicated and experienced Customer Support Representative with a strong background in communicating with others, providing services in a fast-paced environment and the ability to work and grow in a variety of settings.

Overview

12
12
years of professional experience

Work History

Digital Services Level One Agent

Discover Financial
11.2022 - 02.2025
  • Facilitated communication between clients and internal teams to ensure seamless service delivery.
  • Coordinated appointments and schedules for clients, enhancing time management.
  • Addressed client inquiries to provide excellent customer service and resolve issues.
  • Managed client databases, ensuring data accuracy and confidentiality.

Customer Service Representative

Startek
12.2020 - 08.2022
  • Highly skilled at engaging in meaningful interactions with empathy to deliver and excellent customer experience with every caller
  • Strong phone skills for the purpose of gathering data for problem-solving and for communicating results to callers
  • Persuasive and friendly verbal communications skills for the purpose of re-establishing trust with customers to resolve issues with effectiveness using creative problem-solving skills
  • Ability to deal with conflict and interact with distressed customers to provide information in response to inquiries about products and services and to handle and resolve service complaints
  • Highly skilled execution on decisions which are within scope, while partnering for assistance on decisions which are outside of scope
  • Demonstrates written communication skills to effectively trouble shoot, diagnose, identify, and solve customer issues using email, chat or other venues that require written correspondence with customers
  • Demonstrates problem identification and problem resolution skills used to effectively determine and implement alternative solutions and bring issues to a positive resolution

Phlebotomy Technician

Grady Memorial Hospital
11.2012 - 12.2015
  • Conducted standard tests, such as blood alcohol, blood culture, oral glucose tolerance, glucose screening, blood smears, and other blood tests
  • Entered patient, specimen, insurance, and billing information into computer system accurately and promptly
  • Matched laboratory requisition forms to specimen tubes

Education

GENERAL STUDIES -

LINCOLN HIGH SCHOOL
06.2000

Skills

  • Communication skills
  • Creative problem solving skills
  • Show empathy
  • Phone Skill
  • Multitasker
  • Customer service
  • Data entry
  • Critical thinking
  • Active listening

Activities

  • Previous experience working as a part of a customer service team
  • Phone Skill
  • Multitasker
  • Enjoy spending time with family
  • Working on the family farm
  • Stamping
  • Crafting

Timeline

Digital Services Level One Agent

Discover Financial
11.2022 - 02.2025

Customer Service Representative

Startek
12.2020 - 08.2022

Phlebotomy Technician

Grady Memorial Hospital
11.2012 - 12.2015

GENERAL STUDIES -

LINCOLN HIGH SCHOOL

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ROBINMAY ELSWICK