Robin Miller
Flower Mound,TX
Summary
Dedicated and results-driven professional with proven track record in customer success, account management, implementation, and revenue growth within B2B SaaS organizations.
Overview
20
20
years of professional experience
4
4
Certification
Work History
Head of Customer Success & Support
Tamlin Software – A Datacor Company
11.2021 - Current
- Strategically improved operational efficiencies and revenue generating opportunities while building customer success team
- Consistently exceeding expansion sales targets by 15- 30%
- Implemented Process and Procedures to enhance efficiency for both customers and employees
- Led CRM implementation and tech team in building Customer and Employee Knowledge Base
- Skilled at working independently and collaboratively in team environment.
- Recruited and Coached Customer Support, Success, Implementation, and Consulting Teams
VP of Customer Success & Support Operations
Rhino Fleet Tracking/GPS Insight
12.2019 - 08.2021
- Increased sales YOY through sales program overhaul, market campaigns and new product launches.
- Spearheaded successful Alpha and Beta Testing Team and collaborated on product roadmap for launch of new software
- Created and Led Customer Success Team and facilitated strategic relationship efforts within underserved consumer- bases
- Led transition teams during Merger and Acquisitions for Operational and Customer Success & Support Integration.
- Hired and managed 5 new managers to drive business growth.
Executive Assistant/Chief of Staff
Rhino Fleet Tracking
07.2018 - 12.2019
- Presented to executive board with CEO and COO to secure Round 1 of Private Equity investment
- Increased visibility to customer data through leading CRM migration and process implementation project
- Streamlined executive communication
Community Development Director
Classical Conversations
08.2016 - 08.2018
- Doubled YOY enrollment in education programs by organizing events and deploying new marketing schemes
- Organized and led extensive training events for Tutors and Parents
- Equipped Community leaders with business operation skills
Education
Business Analytics Certificate -
Southern Methodist University (SMU)
Dallas, TXBachelor of Science - Business Administration
California Coast University
Santa Ana, CASkills
- Customer Success & Retention Strategy
- Start-up & Rapid Growth Leadership
- Revenue Generation & Growth
- Strategic Relationship Management
- P&L Ownership
- Project Management
- Data Analysis & KPI
- Customer & Technical Support
- M&A Integration
- Website Content Management
- Customer Marketing Strategy
- Billable Services
- Resource utilization
- Decision-Making
- Relationship Building
- Conflict Resolution
Accomplishments
- Improved NRR by positive 3% in less than one year while assuming Project Management Lead for key contracts
- Surpassed sales targets by 15% – 30%, concurrently achieving a 1% decrease in monthly churn through proactivestrategies
- Orchestrated successful operations merger with newly procured divisions, maximizing efficiency as a member of the
- Executive Leadership Team of a PE backed company
Certification
Certified Customer Success Manager (CCSM) Level 2, Success Hacker
Customer Success Consultant, PracticalCSM.com
Project Management Certified (PMEC), MSI
Timeline
Head of Customer Success & Support
Tamlin Software – A Datacor Company
11.2021 - Current
VP of Customer Success & Support Operations
Rhino Fleet Tracking/GPS Insight
12.2019 - 08.2021
Executive Assistant/Chief of Staff
Rhino Fleet Tracking
07.2018 - 12.2019
Community Development Director
Classical Conversations
08.2016 - 08.2018
Business Analytics Certificate -
Southern Methodist University (SMU)
Bachelor of Science - Business Administration
California Coast University
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