Robin Shipp

Use of CRM database, created contacts face to face with customers. Correspondence via, phone, email. Checked loaner vehicles for damages before loaning vehicle to customer. Upkeep of loaner records, data entry of sensitive customer information. Confirmed loaner daily inventory.

Updated client info (demographics and income, utilizing Salesforce. Sent correspondence via email.

Salesforce CRM management and Phone software for heavy inbound calls with HIPPA standards and polices in place. Handled PII and SPII

Updated customer demographic and income.

Documented calls and escalated issues if needed.

Troubleshooting with log ins and account access. Handled inbound calls through internal phone software'

Multiple CRMs' were utilized to organize and update customers PII and store credits and gasoline credits.

Data entry, Microsoft Teams, Outlook

Salesforce ans automated phone software utilized to perform a series of update residential and commercial clients info and address info. Set appointments to service utility meters (gas or electric or both).

Dispatched B.G.E. tech to perform their maintenance on correct day and time. Escalated all necessary issue, documented excel spreadsheets.

Handled inbound inquiries about flight readiness and packing using Salesforce and phone software.

Performed data entry and correspondence tasks.

Utilized ‘K.B. A’s to inform passengers on procedures while addressing COVID-related travel updates.

Operated CRM and phone software.

Managed inbound and outbound calls to enhance customer retention and set appointments for services.

Performed data entry, call transfers, and interacted with various departments.

Maintained spreadsheets in Microsoft Office Word and Excel, communicated via Microsoft Outlook.

Used CRM and phone software for inbound and outbound calls to enhance customer retention.

Scheduled appointments for service and sales departments.

Performed data entry and call transfers.

Maintained data and information using Microsoft Office Word and Excel.

CRM used to monitor Internet sales, sales production, setting appointment for sales staff and handling vehicle inquiries and correspondence of clientele

Meet and Greet

Checked vehicle for damages and specs

Outlook