Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Volunteer
Elsa S. Robinson

Elsa S. Robinson

Laguna Woods,California

Summary

Energetic with exceptional experience-enhancing customer experiences. Courteous and friendly, constantly finding new ways to exceed customers' expectations with personalized service. Eager to put excellent communication and interpersonal skills into practice. Trainable and committed to creating warm and inviting atmosphere. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Hostess

Disneyland Resort
10.2018 - Current
  • Took reservations, answered customer questions and informed of wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assisted managers with quickly resolving service- and food-related issues.

Store Manager

Ziba Beauty
04.2008 - 08.2010
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.

Sales Manager

C.P.P.
02.2004 - 03.2008
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Supervised sales team of 10 people, stepping in to support employees and deliver smooth sales processes for clients.
  • Organized promotional events and interacted with community to increase sales volume.
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Held weekly meetings with sales team & CEO to identify techniques to overcome sales obstacles.
  • Produced contracts, reports, letters, and proposals for clients.
  • Developed and implemented comprehensive salesperson training program.

Owner & Stylist

Salon 6708
01.1995 - 10.2003
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Optimized team hiring, training and performance.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
  • Improved records management systems for leases and contracts to boost renewals timeliness.

Freelance Hairstylist

Self-employed
06.2010 - Current
  • Educated customers on products to maximize benefits.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Trimmed, cut and shaped hair and hairpieces based on customer preference.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Resolved guest complaints about service or style.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Determined appropriate hair treatments based on conditions and textures.
  • Completed wet styling, thermal styling, permanent waving and hair relaxing services.
  • Designed individualized plans to assist customers in healing damaged or dry hair.
  • Permed, relaxed and bleached hair for customers daily.
  • Serviced high-profile clients with intricate coloring and highlighting techniques.
  • Completed in-home services for clients unable to travel to salon.
  • Suggested treatments and styles to suit customer appearance and fashion choices.

Education

Associate of Arts - General Studies

Ashford University
Iowa
09.2008

High School Diploma -

Santa Fe High School
Santa Fe Springs, CA
06.1994

Certificate - Cosmetology

Dominic's Hair Design - Beauty Academy
Whittier, CA
09.1985

Skills

  • Guest Experience Management
  • Phone Inquiries
  • Wheelchair Support
  • Guest Flow
  • Check Payment Processing
  • Price Memorization
  • Sales and Marketing
  • Cleaning and Sanitation
  • Ordering Procedures
  • Bank Deposit Preparation
  • Billing and Payment Processing
  • Greeting and Escorting Guests
  • Operate Cash Register
  • Train Staff
  • Warm and Friendly
  • Monetary Transactions
  • Active Listening and Communication
  • Upselling
  • Business Software
  • Business Marketing
  • Business Branding

Certification

  • Licensed Cosmetologist - est, 1985



Languages

Spanish
Native or Bilingual

Timeline

Hostess

Disneyland Resort
10.2018 - Current

Freelance Hairstylist

Self-employed
06.2010 - Current

Store Manager

Ziba Beauty
04.2008 - 08.2010

Sales Manager

C.P.P.
02.2004 - 03.2008

Owner & Stylist

Salon 6708
01.1995 - 10.2003

Associate of Arts - General Studies

Ashford University

High School Diploma -

Santa Fe High School

Certificate - Cosmetology

Dominic's Hair Design - Beauty Academy

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Elsa S. Robinson