Robinson Darroux
Dack Consulting Solutions Inc
The Bronx,NY
1
Certification
13
Years of experience
IT Coordinator with experience supporting the day-to-day technology needs of an organization. Responsible for providing technical support to employees, managing equipment and software, assisting with user access and onboarding, maintaining network drives and IT assets, and coordinating with outside IT providers when needed. Also experienced in creating IT forms, policies, and procedures to improve organization, security, and efficiency. I’m a dependable problem-solver who is comfortable handling multiple priorities, learning new technology, and stepping in wherever needed to keep operations running smoothly. Currently building on my IT experience through my cybersecurity education, with a growing focus on information security and protecting company systems and data.
Work History
1 Year 2 Months
06.2025 - Current
1 Year 2 Months
IT Coordinator
Dack Consulting Solutions Inc | White Plains, NY
06.2025 - Current
- Coordinated IT projects, ensuring alignment with organizational goals and timelines.
- Managed software deployment processes, reducing downtime and improving user satisfaction.
- Streamlined communication between technical teams to enhance project delivery efficiency.
- Developed training materials for new technologies, boosting team proficiency and confidence levels.
- Implemented IT policies that enhanced data security and compliance across the organization.
- Led cross-functional teams in troubleshooting complex technical issues, fostering collaborative problem-solving approaches.
- Collaborated with vendors to negotiate contracts, resulting in significant cost savings without compromising quality or service levels.
- Reduced downtime with proactive IT support and rapid issue resolution.
- Provided exceptional end-user support, resolving technical issues quickly to minimize disruptions.
- Led training initiatives for staff on new technologies, increasing adoption rates and user satisfaction.
- Maintained up-to-date inventory of hardware and software assets, optimizing resource allocation and cost control.
- Evaluated emerging technologies for potential implementation in order to maintain a competitive edge in the market.
- Conducted thorough risk assessments before implementing any changes to systems or processes, minimizing negative impact on operations.
- Coordinated material procurement and required services for projects within budget requirements.
4 Years
01.2018 - 01.2022
4 Years
Administrative Assistant
Sylvester's Home Improvement LLC | New York, NY
01.2018 - 01.2022
- Reviewed and reconciled customer accounts, ensuring accuracy of payments and minimizing discrepancies.
- Audited and corrected billing and posting documents for accuracy.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Collaborated with customers to resolve disputes, enhancing customer satisfaction and retention.
- Processed account payments and provided timely information about outstanding balances, facilitating prompt resolutions.
3 Years 3 Months
06.2014 - 09.2017
3 Years 3 Months
Field Assistant
Zanick LLC | White Plains, NY
06.2014 - 09.2017
- Organized materials, painted building, and maintained safe, functional work environment for staff.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Utilized brushes and rollers to create various textures.
- Reached high ceilings and walls with scaffolding and ladders.
- Followed safety procedures and properly used protective gear while painting.
- Fixed and organized materials, painted the building and ensured the building was in good condition for the workers.
- Developed and implemented organization processes to enhance quality and service standards.
- Purchased, organized and distributed supplies for maintenance activities and personnel use.
- Coordinated purchasing, organization, and distribution of supplies for maintenance activities and personnel.
3 Years 8 Months
01.2014 - 09.2017
3 Years 8 Months
Office Assistant
Dack Consulting Solutions Inc | White Plains, NY
01.2014 - 09.2017
- Filed documents and created excel charts to support project specifications.
- Computer/Tech set up
- Provided support to staff for special assignments and ad hoc projects.
- Collaborated with various departments to complete assigned tasks.
- Filed documents, created excel charts for specs
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Compiled and analyzed data to produce reports.
- Organized office supplies and managed inventory, placing orders promptly to prevent shortages.
- Edited documents to keep company materials free of grammar errors.
Education
Bachelor of Science - Cyber Security
SUNY At Albany | Albany, NY | 06-2027
Expected in 06/2027
Diploma
Health Opportunities High School | Bronx, NY | 06-2020
Skills
Inventory control
Microsoft Office
Time management
Organizational skills
Communication skills
Clerical support
Vendor coordination
Records management
Accomplishments
- NYPD - Youth Leadership Council
- The National Society of High School Scholars
Certification
The Computers and Technology Community of The United Federation of Teachers - Certificate of Merit
Timeline
IT Coordinator
Dack Consulting Solutions Inc
06.2025 - CurrentRead more
Administrative Assistant
Sylvester's Home Improvement LLC
01.2018 - 01.2022Read more
Field Assistant
Zanick LLC
06.2014 - 09.2017Read more
Office Assistant
Dack Consulting Solutions Inc
01.2014 - 09.2017Read more
Health Opportunities High School - Diploma,
Read more
SUNY At Albany - Bachelor of Science, Cyber Security
Read more