Summary
Overview
Work History
Education
Skills
Timeline
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Robinson Lubin

Greenwich,CT

Summary

Professional manager specializing in team collaboration and results-driven leadership. Demonstrated success in leading and developing high-performing teams while adapting to dynamic environments. Expertise in strategic planning, performance management, and fostering strong relationships. Consistently achieves organizational goals through reliable execution and operational excellence.

Overview

30
30
years of professional experience

Work History

District Manager

Brice, Llc
06.2003 - Current
  • Oversee and develop courier team performance, providing regular evaluation and coaching to align with company benchmarks.
  • Maintain punctuality across delivery operations, ensuring all assigned deliveries meet scheduled timelines.
  • Allocate routes and tasks to couriers effectively, managing operations within budgetary limitations.

Area Sales Manager

Avenue Stores
01.2016 - 09.2019
  • Enhanced area sales performance, achieving top ranking within the company by transforming a low-performing region into the highest performer year-to-date.
  • Implemented performance standards and monitored compliance, resulting in a significant reduction in shrinkage along with company benchmarks.
  • Collaborated closely with fellow managers to ensure uniformity in operations, contributing to an improved customer experience and leading in conversion over the competition for two consecutive years.

Associate Manager

Giorgio Armani
11.2013 - 01.2016
  • Managed store operations and successfully drove sales, achieving a significant revenue of $2.9 million.
  • Analyzed business metrics for the women's collection, playing a key role in generating 40% of the store's $1.16 million revenue segment through strategic visual merchandising.
  • Designed and implemented a customer retention program which resulted in a 34% increase in sales volume compared to previous figures.

Sales Manager

Sunglass Hut
11.2011 - 11.2013
  • Managed daily operations and achieved sales targets at a premium retail location, generating revenues of $1M.
  • Oversaw team recruitment, conducted training programs to enhance skill sets, and administered all aspects of inventory and visual merchandising.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Rental Agent

Enterprise/National/Alamo Rent-A-Car
12.2010 - 12.2012
  • Maximized revenue by recommending appropriate rental products and upselling services to customers.
  • Collaborated with team members to improve sales strategies and meet monthly targets.
  • Executed sales and marketing initiatives to increase revenue for company.

Sales Manager

Lacoste Boutique
11.2007 - 06.2008
  • Surpassed established sales targets by enhancing average transaction value and units sold per customer, contributing to the team's achievement of a $2.5M sales plan.
  • Cultivated and preserved a robust client base while upholding rigorous inventory, visual merchandising, and loss prevention standards; conducted performance evaluations for supervisory and sales staff.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Store Manager

Wet Seal
10.2004 - 04.2007
  • Improved sales and productivity by enhancing staff customer service skills and selling strategies, which directly contributed to meeting monthly and annual sales quotas.
  • Oversaw the recruitment and training of new associates, ensuring adherence to company policies and establishing monthly productivity benchmarks to elevate job performance.
  • Rotated merchandise and displays to feature new products and promotions.

Store Manager

Lady Foot Locker
06.2001 - 06.2003
  • Oversaw the merchandising process, ensuring the effective presentation of new products to maximize visual appeal and sales potential.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.

Theater Manager

Crown Theatres
06.1995 - 09.2001
  • Oversaw all front-of-house operations, including box office, floor, and concessions, ensuring a smooth customer experience.
  • Recruited and delivered comprehensive training to new staff members, enhancing team performance and service quality.
  • Coordinated weekly staff scheduling and conducted daily cash reconciliations to maintain operational efficiency.

Store Manager

Aldo Shoes
08.1998 - 01.2001
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed inventory control, cash control, and store opening and closing procedures.

Education

Bachelor's Degree - Business Administration

Norwalk Community College
Norwalk, CT
01.2000

Skills

  • Loss prevention and risk management
  • Operations and store management
  • Customer service excellence
  • Sales and retail management
  • Business analysis and strategy
  • Team leadership
  • Budgeting and financial oversight
  • Merchandising expertise
  • Recruitment and hiring strategies
  • Strategic planning and execution

Timeline

Area Sales Manager

Avenue Stores
01.2016 - 09.2019

Associate Manager

Giorgio Armani
11.2013 - 01.2016

Sales Manager

Sunglass Hut
11.2011 - 11.2013

Rental Agent

Enterprise/National/Alamo Rent-A-Car
12.2010 - 12.2012

Sales Manager

Lacoste Boutique
11.2007 - 06.2008

Store Manager

Wet Seal
10.2004 - 04.2007

District Manager

Brice, Llc
06.2003 - Current

Store Manager

Lady Foot Locker
06.2001 - 06.2003

Store Manager

Aldo Shoes
08.1998 - 01.2001

Theater Manager

Crown Theatres
06.1995 - 09.2001

Bachelor's Degree - Business Administration

Norwalk Community College

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