Robinson Marte
Linden,NJ
Summary
Talented Senior Project Manager with excellent client oversight and issue resolution talents. Highly effective overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning.
Overview
18
18
years of professional experience
Work History
Senior Project Manager II
Fiserv
10.2022 - Current
- Provide holistic view of the overall project to the organization and all stakeholders Exhibit proactive behavior by engaging in project planning activities, including but not limited to: Defining the overall scope of the project; Creating and maintaining a consolidated timeline/schedule highlighting the major milestones and associated dates for project activities; Identifying and communicating project dependencies and impacts; Putting mechanisms in place to ensure on-going control of the project (E.g., Kick off meeting, overall Project Management Approach, Communication Plan, Risk Management, Issues Management, Change Control, etc.) Monitor the integrity of the program and execute measures to maintain such integrity Define project governance, outlining roles, responsibilities, decision rights and clearly defined escalation path Ensure success criteria defined upfront to promote alignment and actively manage to expected project outcomes Keep all stakeholders (internal & external) engaged in the project, aligned on expected outcomes and informed about what is occurring throughout project Proactively communicate the project’s progress on an on-going basis, ensuring transparency throughout project lifecycle
- Provide leadership and key stakeholders with information and venues to make effective, timely decisions Serve as liaison with client and 3rd parties, ensuring alignment and understanding of key dependencies Provide leadership and key stakeholders with information and venues to make effective, timely decisions Engage clients to leverage and utilize Fiserv solutions
- Provide advisory services for industry best practices, analyze client needs and translate tactical and strategic business objectives to deliver added value
- Jobs in this function, through delivery of professional services best practices, maximize revenue realization, client satisfaction, retention and client reference ability
- Provides customer support for customers' IT initiatives by providing strategic, architectural, operational and implementation planning
President
Honest Consulting Services LLC
05.2020 - 06.2023
- Created company in 2020 to provide credit repair & business consulting at an affordable price
- Through creative advertising and marketing, I managed to gain over 150 clients throughout my first 18 months in business
- I oversee the entire operation from initial contact, analyzing credit reports and or business ideas, developing an action plan, and consistent follow up throughout the course of the plan.
Branch Manager
Wells Fargo Bank, N.A.
10.2009 - 11.2020
- Entry level opportunity that resulted in a 12-year career, with half that time involved in Leadership
- Leadership experience including coaching, training, developing, and building a high performing team
- Experience building and maintaining effective relationships with customers and internal partners
- Extensive experience in asking questions and identifying complex financial needs to provide recommendations on products and services to customers
- Excellent verbal, written, and interpersonal communication skills
- Ability to effectively network and represent the company within the community
- Self-motivated with a high level of initiative and accountability
- Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
- Ability to interact with integrity and professionalism with customer and team members
- Customer service, operations, or financial service management experience within a high volume, fast paced and constantly changing environment
- Ability to effectively manage time and competing priorities, exercise independent judgment, and use critical thinking skills
- Ability to lead a team to influence, educate, and connect customers to technology and share the value of digital banking options
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Knowledge and understanding of laws and regulations pertaining to the banking industry
- Knowledge and understanding of compliance controls, risk management and loss prevention.
Property Manager
Self Employed
07.2009 - 10.2018
- Rent Collection, Managed Expenses, Responsible for logistics of any maintenance issues, Ordered supplies for maintenance, Interviewed applicants, Handled all tenant issues and requests, Managed Property Owners finances
Assistant General Manager
Jackson Supermarket
05.2009 - 06.2012
- Oversaw day to day operations of supermarket, Responsible for hiring and training staff, Managed inventory and ordering, Responsible for bank deposits, Responsible for implementing technology in efforts to provide additional payment options
Call Center Associate
Summit Technology Group
08.2008 - 05.2009
- Phone & Email Customer Service for Polaroid & Pandigital Products
CSR (Dispatcher)
Quebecor World Logistics
04.2008 - 07.2008
- Dispatcher for Logistics Company
Teller
Sovereign Bank
11.2006 - 04.2008
- Entry level cash handling and providing customer service.
Cashier
IKEA
04.2006 - 01.2007
- Entry level cash handling and providing customer service.
Produce & Grocery clerk
Shoprite
11.2005 - 04.2006
- Entry level clerk, responsible for upkeeping of isle and filling shelves.
Education
Bachelor of Science - Business & Management Science
Kean University
Union, NJ05.2009
High School Diploma -
Holy Trinity School
Santiago, Dominican Republic06.2005
Skills
- Bilingual (Fluent in Spanish)
- 15 Years of Management Experience (Retail Sales, Property Management & Banking)
- 15 years of Customer Service Experience (Face to Face, Call Center & Email)
- 15 years of Sales Experience (Real Estate, Banking, Retail, and call center)
- Above average skills on windows computer systems
- Fine-tuned leadership skills in sales and customer service environments
- Extensive experience dealing with prospecting, strategizing, identifying credit needs and matching to specific product
- Extensive experience dealing with all prospecting, strategizing, identifying small business needs and matching to specific product and or services
- Great communicator, written and oral
- Proven leader of multiple diverse teams
- Handles multiple projects and assignments at a time
- Extremely organized
- Leader and coach
- Go-getter
- Cross-Functional Communication
- Project Framework Engineering
- Phone and Email Etiquette
- Client Relations
- Resource Allocation
- Project Scheduling
- Conflict Resolution
- Training and mentoring
- Creative Thinking
- Requirements Gathering
- Customer Relationship Management
- Team Leadership
- Work Planning and Prioritization
- Information Technology Management
- Team Collaboration
- Technical Presentations
- Meeting participation
- Specification Review
- Client Relationship Management
- Performance monitoring
- Status Updates
- Relationship Building
- Requirements Writing
- Staff Management
- Budget Control
- Detail Oriented
Desired Salary
$150,000
Languages
Spanish
Native or Bilingual
Timeline
Senior Project Manager II
Fiserv
10.2022 - Current
President
Honest Consulting Services LLC
05.2020 - 06.2023
Branch Manager
Wells Fargo Bank, N.A.
10.2009 - 11.2020
Property Manager
Self Employed
07.2009 - 10.2018
Assistant General Manager
Jackson Supermarket
05.2009 - 06.2012
Call Center Associate
Summit Technology Group
08.2008 - 05.2009
CSR (Dispatcher)
Quebecor World Logistics
04.2008 - 07.2008
Teller
Sovereign Bank
11.2006 - 04.2008
Cashier
IKEA
04.2006 - 01.2007
Produce & Grocery clerk
Shoprite
11.2005 - 04.2006
Bachelor of Science - Business & Management Science
Kean University
High School Diploma -
Holy Trinity School
Similar Profiles
Tabitha GrateTabitha Grate
Terminal Support Specialist at FiservTerminal Support Specialist at Fiserv
Melinda EarleyMelinda Earley
Customer Service Representative at FiservCustomer Service Representative at Fiserv
Gayathri PrakashGayathri Prakash
Quality Assurance Engineer at FiservQuality Assurance Engineer at Fiserv
Vivek SinghVivek Singh
Technical Business Analyst (Advisory) at FiservTechnical Business Analyst (Advisory) at Fiserv
MICHAEL SCHREIHOFERMICHAEL SCHREIHOFER
Owner/Operations Manager at The Flower GalleryOwner/Operations Manager at The Flower Gallery