Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robinson Nova

Cranston,RI

Summary

Accomplished Linen Technician at Metro West Hospital, adept in quality inspection and problem-solving, significantly reduced linen loss through effective tracking. Demonstrated exceptional multitasking and team-building skills, leading to enhanced operational efficiency and customer satisfaction. Proven track record in implementing janitorial process improvements, showcasing reliability and organizational prowess. Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures.

Overview

18
18
years of professional experience

Work History

Linen Technician

Metro West Hospital
10.2020 - Current
  • Reduced linen loss by implementing an effective tracking system for both incoming and outgoing items.
  • Conducted regular equipment maintenance checks, prolonging machine life and minimizing downtime.
  • Coordinated effectively with laundry services to ensure proper care of linens as well as timely pickup and delivery schedules.
  • Performed regular audits of linen inventory to ensure accuracy of stock levels at all times.
  • Managed daily tasks efficiently while prioritizing urgent requests from clients or internal departments.
  • Ensured timely deliveries with efficient route planning and communication with drivers.
  • Enhanced customer satisfaction by maintaining accurate inventory levels and promptly fulfilling orders.
  • Optimized storage solutions for linens, maximizing space utilization within the facility.
  • Assisted in the training of new Linen Technicians, ensuring consistent service standards across the team.
  • Maintained a clean and organized work area, adhering to safety protocols and promoting overall workplace safety.
  • Improved linen quality by implementing a thorough inspection process and addressing any inconsistencies.
  • Provided exceptional customer service through clear communication and proactive problem-solving approaches.
  • Monitored staff performance and provided feedback to drive productivity.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.

Lead Supervisor

Janitronics
04.2018 - Current
  • Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
  • Assisted upper management in achieving long-term company objectives with timely execution of key projects.
  • Instructed employees on proper cleaning and sanitation of equipment and surfaces.
  • Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Collaborated with cross-functional teams on various initiatives to optimize operational performance across departments.
  • Learned every team members' role to offer skilled backup during shortages and high-volume periods.
  • Reduced employee turnover rate by creating a positive work environment and offering opportunities for professional growth.
  • Played an instrumental role in recruiting top talent to build a highly skilled workforce capable of meeting diverse company needs.
  • Improved team efficiency by streamlining processes and implementing new workflows.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established team priorities, maintained schedules and monitored performance.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Special Projects Coordinator

Metrowest Hospital
10.2018 - 09.2019
  • Delivered high-impact results by skillfully guiding projects through all stages of planning, development, and implementation.
  • Conducted research and gathered key information for use in upcoming project planning.
  • Developed comprehensive project plans, outlining objectives, milestones, deadlines, and resource requirements.
  • Coordinated cross-functional teams for successful project completion, fostering collaboration and teamwork.

Housekeeper

ABM Janitorial Services
04.2006 - 01.2018
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Verified cleanliness and organization of storage areas and carts.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Operated electronic backpack vacuums and floor sweepers.
  • Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.

Housekeeper

Metro West Hospital
10.2016 - 09.2017
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Adhered to professional house cleaning checklist.
  • Verified cleanliness and organization of storage areas and carts.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Operated electronic backpack vacuums and floor sweepers.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.

Team Leader

Metro West Hospital
10.2008 - 09.2015
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
  • Organized professional development workshops, contributing to ongoing growth and expertise of team.

Education

Associate of Arts - Information Technology

University of Santo Domingo
Dominican Republic
12.1996

Skills

  • Quality Inspection
  • Problem-Solving
  • Multitasking
  • Reliability
  • Machine Operation
  • Time Management
  • Organizational Skills
  • Team building
  • Task Prioritization
  • Self Motivation
  • Conflict Resolution
  • Janitorial process improvement

Timeline

Linen Technician

Metro West Hospital
10.2020 - Current

Special Projects Coordinator

Metrowest Hospital
10.2018 - 09.2019

Lead Supervisor

Janitronics
04.2018 - Current

Housekeeper

Metro West Hospital
10.2016 - 09.2017

Team Leader

Metro West Hospital
10.2008 - 09.2015

Housekeeper

ABM Janitorial Services
04.2006 - 01.2018

Associate of Arts - Information Technology

University of Santo Domingo

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Robinson Nova