Robinson Socorro
Summary
Goal-oriented manager with distinguished experience in Customer Service industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Talented prospector and marketer with strong success as accomplished Market Manager. Ambitious in face of demanding sales targets and tenacious in pursuing every possible lead. Seeks new opportunities and continuously builds contact database to maintain robust pipeline and strong revenue. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Market Manager
Solstice Sunglass Boutique
12.2022 - Current
- Responsible for achieving and exceeding budgeted sales and revenue goals (FY10 gross revenue goal of $2.6M was surpassed by 13%)
- Recruit and lead of the hiring and supervision process.
- Evaluated vendor partnerships regularly, negotiating optimal contracts terms for continued cost savings.
- Networked in market to build partnerships and connections with prospects.
- Managed annual budget allocations, ensuring effective resource utilization for maximum ROI.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Drove customer satisfaction improvements through the implementation of effective feedback mechanisms and prompt issue resolution.
- Established performance metrics to measure success and drive continuous improvement efforts.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented systems and procedures to increase sales.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Store Manager
Solstice Sunglass Boutique
12.2006 - 12.2022
- Supervise all day-to-day operations of a Flagship and multi store; including driving store goals, sales per hour and up sell activities
- Successfully meet all operational requirements and timelines imparted by corporate office
- Recruit and lead of the hiring and supervision process
- Train and develop staff to corporate and location specific standards including Leadership, software management, customer relations and overall company protocol
- Worked with dozens of vendors to drive sales and to increase revenue
- Organize and submit store employee payroll for processing
- Create marketing and branding strategies to increase sales and to augment market positioning and recognition, while understanding changes and applying it through social media.
- Reduced operational risks while organizing data to forecast performance trends.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Identified issues, analyzed information and provided solutions to problems.
Specialist Manager
Sephora
09.2001 - 06.2007
- Certified skin care expert
- Managed merchandising, stocking, returned to vendors, and product damages
- Prepared and facilitated all staff training and development programs
- Prepared payroll for all staff
- Selected and trained to launch several stores openings
- Partnered with vendors to formulate plans to increase market share.
- Devised and implemented processes and procedures to streamline operations.
- Conducted regular reviews of operations and identified areas for improvement.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated customer needs and feedback to drive product and service improvements.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Educated staff on organizational mission and goals to help employees achieve success.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Built and managed relationships with key clients and partners to drive growth.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Analyzed marketing data and trends to identify opportunities for improvement.
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Passionate about learning and committed to continual improvement.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked effectively in fast-paced environments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained strong leadership skills by managing projects from start to finish.
- Organized and detail-oriented with a strong work ethic.
Education
BA, Business concentrating in Marketing. -
Universidad Rafael Belloso Chacin
Skills
Speaks English, Spanish, some Portuguese
Promotional sales events
Sales operations
Business Analytics
Staff Training and Development
Inventory Management
Sales Statistics Analysis
Relationship Building
Brand Marketing
Customer Service
Social Media Savvy
New Hire Onboarding
Market intelligence
Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Market Manager
Solstice Sunglass Boutique
12.2022 - Current
Store Manager
Solstice Sunglass Boutique
12.2006 - 12.2022
Specialist Manager
Sephora
09.2001 - 06.2007
BA, Business concentrating in Marketing. -
Universidad Rafael Belloso Chacin
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