Summary
Overview
Work History
Education
Skills
Timeline
Generic

ROBINSON Tyler

Lincoln

Summary

Dynamic customer service professional with a strong work ethic and critical thinking skills, honed at Walmart. Expert in problem resolution and payment processing, consistently delivering exceptional service. Proven ability to manage high-stress situations while collaborating with teams to enhance customer satisfaction and streamline operations.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Walmart
10.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints within the store.
  • Answered phone calls for customer regarding products, complaints, questions regarding returns, or just general questions about departments within the store.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Managed money orders for customers along with bill pay.

Customer Service Representative

Walmart
08.2016 - 01.2018
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.

Sales Associate

Verizon
03.2016 - 07.2016
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Assisted in bill pay and purchasing of electronics.

Cafeteria Worker

Lee Academy
01.2012 - 06.2014
  • Cleaned and sanitized surfaces, tools, and equipment.
  • Restocked condiments, beverages, and utensils per expected use levels.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Prepared ingredients and recipe components ahead of time.

Education

Lee Academy
Lee, ME

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Payment processing
  • Professional telephone demeanor
  • Communication
  • Creative
  • Team Work
  • Strong Work Ethic
  • Organization

Timeline

Customer Service Representative

Walmart
10.2024 - Current

Customer Service Representative

Walmart
08.2016 - 01.2018

Sales Associate

Verizon
03.2016 - 07.2016

Cafeteria Worker

Lee Academy
01.2012 - 06.2014

Lee Academy

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