Milagros Robinson
Rockaway Beach,USA
Summary
Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.
Overview
15
15
years of professional experience
Work History
Director of Operations
Rockaway Home Care
Inwood, NY
08.2015 - Current
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Defined, implemented, and revised operational policies and guidelines.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
Call Center Customer Service Agent
Global Contact Service
04.2014 - 08.2015
- Provide accurate and appropriate information in response to customer inquiries regarding their traveling plans
- Maintain up-to-date records at all times
- Work with upper management to ensure appropriate changes are made to improve customer satisfaction and to make sure all Access a ride passengers get to their destination safe
- Collaborated with team members to enhance overall performance, sharing best practices and constructive feedback.
Sales Rep
Elite Marketing Group, JFK Airport
05.2013 - 05.2014
- Organized weekly sales reports for the sales department to track product success
- Trained new employees quarterly
- Excelled in exceeding daily credit card application goals
- Created new processes and systems for increasing customer service satisfaction
General Laborer
Madelaine Chocolate Novelties
09.2011 - 07.2013
- Supervised material flow, storage and global order fulfillment
- Oversaw special orders and after-hours, urgent shipping jobs
- Worked at a rapid pace to meet tight deadlines
Disaster Relief Worker
MDT Personnel
11.2012 - 03.2013
- Cleaned and sanitized buildings affected by hurricane Sandy
- Reported all violations and safety issues to NYCHA supervisors
- Inspect all apartments affected by the hurricane and list their damages
- Assisted affected communities by providing first aid, emotional support, and essential supplies during natural disasters.
Store Manager
Metro Pcs
07.2009 - 03.2011
- Hired and trained all sales staff for new store location
- Monitored customer preferences to determine focus of sales efforts
- Maintained friendly and professional customer interactions
- Generated monthly and annual sales reports
Education
G.E.D -
Adult Learning Center
Jamaica, NY01.2011
Skills
- Business Management
- Quality Assurance
- Leadership training
- Operations Management
- Customer Service
- Goal Setting
- Staff Scheduling
- Department Oversight
Languages
Spanish
Native or Bilingual
Timeline
Director of Operations
Rockaway Home Care
08.2015 - Current
Call Center Customer Service Agent
Global Contact Service
04.2014 - 08.2015
Sales Rep
Elite Marketing Group, JFK Airport
05.2013 - 05.2014
Disaster Relief Worker
MDT Personnel
11.2012 - 03.2013
General Laborer
Madelaine Chocolate Novelties
09.2011 - 07.2013
Store Manager
Metro Pcs
07.2009 - 03.2011
G.E.D -
Adult Learning Center
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