Robin White
Essex,Maryland
Summary
Organized and dedicated to provide exceptional customer service. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive business. In-depth knowledge of office automation procedures with solid external and internal communication skills. Procurement professional with 10+ years of experience maintaining vendor relationships to facilitate cost-effective and timely purchasing functions. Excellent negotiation and contract development skills. Proficient using Microsoft Excel. Considered an enthusiastic employee with great decision making skills.
Overview
40
40
years of professional experience
Work History
Administrative Support Volunteer
Baltimore County Public School System
Essex, Maryland
09.1999 - Current
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Prepared packages for shipment, pickup, and courier services for prompt delivery to customers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Store Manager
ACE Cash Express Inc.
Baltimore, MD
06.2017 - 08.2020
- Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
- Collected payments by phone, set up wire transfers and initiated immediate plans for repayment.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Completed inventory counts and ordered merchandise.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Recovery Specialist
Macy's
White Marsh, MD
02.2014 - 05.2017
- Handled inbound and outbound calls daily, remaining highly focused on securing required funds.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Assisted customers special order requests, and arranging merchandise pick-up.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Trained staff on operating procedures and company services.
- Effectively communicated with customers about account changes, new products or services and potential upgrades.
Line Cook /Crew Developer
Macaroni Grill
Cockeysville, MD
03.1996 - 01.2007
- Learned how to prepare menu items according to precise recipes, cooking procedures, and methodologies.
- Monitored and managed kitchen staff during busy rush periods to maintain service levels.
- Implemented training for front-of-house team members to understand kitchen procedures.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Education
No Degree - Early Childhood Education
The Community College of Baltimore County
Baltimore, MDHigh School Diploma -
Sarah J Hale High School
Brooklyn, NY06.1993
Skills
- Records Organization and Management
- Verbal and Written Communication
- Direct Sales
- Inventory Tracking and Management
- Multitasking and Prioritization
- Customer Service Management
- Microsoft Office Suite
- Report Preparation
- Document and File Management
- Multitasking and Time Management
- Administrative Procedures
- Event Planning
- Remote Conferencing
- Fast Learner
Timeline
Store Manager
ACE Cash Express Inc.
06.2017 - 08.2020
Recovery Specialist
Macy's
02.2014 - 05.2017
Administrative Support Volunteer
Baltimore County Public School System
09.1999 - Current
Line Cook /Crew Developer
Macaroni Grill
03.1996 - 01.2007
No Degree - Early Childhood Education
The Community College of Baltimore County
High School Diploma -
Sarah J Hale High School
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