Robisha Collins
Sacramento,CA
Summary
With over 20 years of expertise as an administrative professional, I have improved office functionalities and contributed to the achievement of organizational procedures and ideas. As a motivated and goal-oriented individual, I am deeply committed to professionalism and excellence in all aspects of my work. I seek opportunities where I can offer my expertise and push my drive to reach my goal of success in a diverse, forward-thinking work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Admissions Technician III
American River College
04.2022 - Current
- Provide information to students about the admissions process, registration, and available courses.
- Connect students to other educational programs within the college.
- Review student files, records, and documents to respond to email inquiries.
- Process grade changes, disciplinary verifications, transcript requests, and other petition requests.
- Compile data, prepare reports, research, and resolve conflicts with student issues.
- Lead temporary and student employees; this includes hiring, and training, along with setting their schedules.
- Attend meetings to get information from other departments and advise them of what we do and how we can assist other departments when needed.
Secretary
Ephraim Williams College Prep Middle School
03.2018 - 04.2022
- Ensure the smooth and efficient operation of the school site by providing support and customer service to all students, parents, staff, administration, etc. while displaying a pleasant demeanor and genuine interest in people.
- Update and manage paper and electronic student filing systems, attendance records, and correspondence while operating a variety of office equipment including fax machines, copiers, computers, phone systems, and assigned software.
- Demonstrate an elevated level of accountability, quick learning capability, and outstanding organizational and communication skills within a fast-paced environment.
- Receive and handle confidential and time-sensitive issues with diplomacy while enforcing school processes and procedures, plus the ability to follow through with a high sense of urgency
- Facilitated smooth transitions for new students by providing registration assistance and preparing orientation materials upon enrollment.
- Coordinated substitute teacher arrangements to ensure minimal disruption to classroom instruction during teacher absences.
- Enhanced communication by managing correspondence, distributing memos, and updating school bulletin boards.
- Collaborated with faculty members to coordinate field trips, extracurricular activities, and special events for enhanced student experiences.
Secretary
HR Block
12.2014 - 04.2019
- Provide excellent customer service by greeting clients in a welcoming manner; scheduling/confirming appointments; and matching clients with a tax professional.
- Perform administrative tasks, such as: maintaining appointment calendars; filing tax records; ordering supplies; processing payments; and maintaining office cleanliness.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Kept reception area clean and neat to give visitors a positive first impression.
- Used POS system to enter process payments and issue receipts.
Administrative Assistant
School Facility Consultants
10.2015 - 06.2017
- Serve as first point of customer service contact; Respond to inquiries from clients.
- Ensures timely and accurate payment of contracts and invoices, Track expenses.
- Maintain electronic and paper filing systems, ensuring usability, availability, accuracy, and comprehensiveness of all documentation.
- Book travel, meals, and lodging for office personnel; process travel reimbursements.
- Prepare and proof meeting agendas, record and transcribe meeting minutes.
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into the team.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
Bachelor of Arts - Business Administration
Western Governors University
Salt Lake City, UT05.2024
Diploma - Human Resource Administration
Institute of Technology
Modesto, CA03.2001
Skills
- Multitasking and Time Management
- Confidentiality and Data Protection
- Office Management
- Verbal and written communication
- Organization
- Travel Coordination
- Recordkeeping
- Complex Problem-Solving
- Editing and proofreading
- Critical Thinking
- Event Coordination
- Travel Arrangements
Certification
- Certificate in Management
- Certificate in Strategic Thinking & Innovation
- Blood Born Pathogens Certification
- Mandated Reporter Certification
- The Best Equity Representative Training
Timeline
Admissions Technician III
American River College
04.2022 - Current
Secretary
Ephraim Williams College Prep Middle School
03.2018 - 04.2022
Administrative Assistant
School Facility Consultants
10.2015 - 06.2017
Secretary
HR Block
12.2014 - 04.2019
Bachelor of Arts - Business Administration
Western Governors University
Diploma - Human Resource Administration
Institute of Technology
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