Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rob Keith Banlaygas

Sachse,TX

Summary

Dynamic professional with extensive experience in customer service and rehabilitation management at Essential Rehab Solutions. Proven ability to enhance patient satisfaction through effective communication and problem-solving. Bilingual and adaptable, skilled in schedule management and defensive driving, ensuring safety and efficiency in all interactions. Recognized for fostering positive relationships and achieving high customer ratings.

Overview

9
9
years of professional experience
1
1
Certification

Work History

UBER Driver

Uber
09.2021 - Current
  • Responded to passenger concerns and complaints politely and professionally.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.

Window Installer

Avanti Windows
04.2024 - 01.2025
  • Maintained a clean worksite, ensuring the least amount of disruption to clients'' homes during the installation process.
  • Installed various window types in both residential and commercial buildings.
  • Enhanced team productivity through effective collaboration and communication during window installations.
  • Improved customer satisfaction by ensuring proper installation and maintenance of windows in residential homes.
  • Specialized in fitting sliding doors and hinged doors with special-order glass panels.
  • Managed inventory of tools and supplies needed for each project, minimizing delays due to lack of necessary materials or equipment.
  • Minimized workplace accidents by adhering to safety protocols and utilizing appropriate protective equipment during installations.
  • Developed creative solutions for complex installation issues, resulting in satisfied clients despite challenging circumstances.

Director of Rehabilitation

Essential Rehab Solutions
09.2023 - 03.2024
  • Managed departmental budget, ensuring optimal resource allocation for maximum patient benefit.
  • Supervised, oriented, trained and counseled department employees to improve job performance and maintain high standards of patient care.
  • Liaised with patients, families and support departments to adequately plan for patient rehabilitation needs.
  • Promoted and followed facility infection control policies, procedures and OBRA guidelines to improve quality of care for health and safety of residents.
  • Contributed to the success of multidisciplinary team meetings by facilitating open communication between providers about patient progress and care plan adjustments.
  • Coordinated comprehensive discharge planning to ensure a smooth transition from rehabilitation to home or other facilities.
  • Improved patient satisfaction rates by actively addressing concerns and implementing feedback-driven improvements.
  • Maintained appropriate and adequate staffing and scheduling of residents on caseloads.

Rehab Therapy Technician

Essential Rehab Solutions
11.2022 - 09.2023
  • Educated patients and their families on proper home care techniques, promoting successful long-term recovery.
  • Facilitated group therapy activities that fostered social interaction among patients with similar conditions or goals.
  • Ensured a safe therapeutic environment by regularly inspecting equipment and maintaining cleanliness standards.
  • Promoted adherence to prescribed therapy regimens by motivating patients with encouragement and positive reinforcement strategies throughout their recovery process.
  • Monitored patients during therapy sessions, providing assistance when needed.
  • Filing paperwork to maintain a clean and spacious environment.
  • Assisted with patient transfers from bed to wheelchair and other mobility devices.

Busser/Server/Cashier

Chiloso Mexican Bistro
08.2018 - 11.2018
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Adhered to sanitation guidelines when handling food and beverage items.
  • Assisted in training new servers.

Babysitter

Private Clients
05.2016 - 08.2018
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

Education

Associate of Applied Science - Physical Therapy Assistant

Concorde Career College
Dallas, TX
10-2022

High School Diploma -

Wylie East High School
Wylie, TX
05-2019

Skills

  • Schedule management
  • Hospitable
  • Customer service
  • Punctuality
  • Bilingual
  • Customer engagement
  • Time management
  • Defensive driving
  • Problem-solving
  • Multitasking and organization
  • Adaptability and flexibility
  • Communication and interpersonal skills

Certification

  • BLS Certified
  • AED Certified
  • CPR Certified
  • ServSafe Certified
  • Driver's Licence

Languages

English
Native or Bilingual
Bisaya
Native or Bilingual
Spanish
Limited Working
Japanese
Limited Working

Timeline

Window Installer

Avanti Windows
04.2024 - 01.2025

Director of Rehabilitation

Essential Rehab Solutions
09.2023 - 03.2024

Rehab Therapy Technician

Essential Rehab Solutions
11.2022 - 09.2023

UBER Driver

Uber
09.2021 - Current

Busser/Server/Cashier

Chiloso Mexican Bistro
08.2018 - 11.2018

Babysitter

Private Clients
05.2016 - 08.2018

Associate of Applied Science - Physical Therapy Assistant

Concorde Career College

High School Diploma -

Wylie East High School

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