Summary
Overview
Work History
Education
Skills
Timeline
Additional Information
SoftwareDeveloper

ROBERT MARTIN

Dallas,TX

Summary

Tech-savvy professional with advanced training and experience in engineering and bank security processes. Delivers above-average results to delight customers and drive internal enhancements. Always seeking new and improved strategies to achieve objectives. Experience in stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior Technology Risk Analyst

Comerica Bank
Dallas, TX
08.2022 - Current
  • Participated in risk assessment exercises designed to identify areas of vulnerability within the organization's IT infrastructure.
  • Researched emerging technologies that could potentially be leveraged by an organization's risk management team.
  • Identified potential security risks, vulnerabilities and threats to the organization's systems and networks.
  • Updated computer security policies and procedures upon learning of new risks.
  • Reduced Comerica Bank's Technology Issues by 40% by correcting application, security and third-party user access issues.

Application Security Engineer

D4C Dental Brands
Atlanta, GA
10.2021 - 08.2022
  • Reduced application issues by 70% after 4 months of employment by understanding software structure, updating software and third-party management consistency
  • Handled application and network configurations after hours and on weekends to alleviate downtime and maintain smooth operations
  • Delivered high level of support and maintenance to hardware, software and applications to maximize performance and reduce bottlenecks
  • Strengthened networks and infrastructure during outage windows to prevent downtime for essential services while utilizing Logic Monitor
  • Researched emerging trends in the application security space to ensure the organization is up-to-date with best practices.
  • Performed security scans and assessments of web-based applications, including external penetration tests.

Technical Manager

Carestream Health
Atlanta, GA
03.2018 - 08.2021
  • Developed and managed effective frontline support teams by coaching, performing monthly evaluations/team meetings to optimize customer service excellence and support agent experience in a positive work environment
  • Achieved 60% increase in first-call resolutions by establishing internal training for product certification programs to improve agents technical competencies
  • Surpassed Key Performance Indicators (KPI) such as CSAT, Response Time, Resolution Time and Average Handle Time for both individual and team goals.

Senior Software Support Engineer

Carestream Health
Atlanta, GA
04.2008 - 03.2018
  • Assisted healthcare providers through phone, chat, email and remote support to assist with advanced software issues by researching inaccuracies/errors, performing software testing and improving overall computer systems
  • Spearheaded server migrations, data extractions, cloud management, QA, installations, upgrades, SQL backups and restore in a timely manner
  • Provided consistent customer service excellence to maintain consumer relations with attention to detail and proven abilities with positive results
  • Led numerous projects in collaboration with a team of seven Junior Software analysts to test and re-configure critical software package setup and features.

Education

MBA in Business Administration -

The University Of Phoenix

BS in Technology Education -

The University Of Southern Mississippi

AA in Information Systems Technology -

Southwest Mississippi Community College

Skills

  • Application Deployment
  • Root Cause Analysis
  • Remote Desktop Connection
  • Software Development Life Cycle
  • Team Leadership & Motivation
  • Logic Monitor
  • Quality Assurance
  • Asset Management/Deployment
  • Issue/Risk Management
  • PC Imaging & Diagnostics
  • ServiceNow
  • Microsoft Office Products
  • Vulnerability Management
  • Apple Macintosh
  • API, TCP/IP, DNS, SaaS
  • Archer, Resolve

Timeline

Senior Technology Risk Analyst

Comerica Bank
08.2022 - Current

Application Security Engineer

D4C Dental Brands
10.2021 - 08.2022

Technical Manager

Carestream Health
03.2018 - 08.2021

Senior Software Support Engineer

Carestream Health
04.2008 - 03.2018

MBA in Business Administration -

The University Of Phoenix

BS in Technology Education -

The University Of Southern Mississippi

AA in Information Systems Technology -

Southwest Mississippi Community College

Additional Information

Cybersecurity Summit (Dallas, TX)
ROBERT MARTIN