Robriana Northern
Lancaster ,CA
Summary
Proven Project Manager with a track record of prioritizing multitasking and organization to meet deadlines, ensuring quality and safety at Southern California Home Improvement Center. Skilled in ICD-Coding and customer service, adept at issue resolution and enhancing customer satisfaction. Demonstrates attention to detail and excels under pressure, achieving significant improvements in project performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Enrollment Technician
CareFirst BCBS
Remote
06.2022 - 06.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Enroll subscribers and dependents for all the lines of business as requested
- Coordinate with billing technicians to ensure that all group enrollments are processed prior monthly billing.
- Maintained quality assurance and customer satisfaction objectives.
- Verifying enrollment status, make changes to memberships records , research and resolve enrollment system discrepancies, process membership terminations , and other forms of enrollment
Receptionist / File Clerk
C3 Customer Connect
Remote
02.2020 - 05.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Project Manager
Southern California Home Improvement Center
Van Nuys, CA
02.2014 - 01.2020
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored project performance to identify areas of improvement and make adjustments.
Education
Certificate - Medical Coder / Billing
University of Antelope Valley
Lancaster, CA03.2024
High School Diploma -
Lancaster High School
Lancaster, CA05.2013
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Issue Resolution
- ICD - Coding
- In patient / Out patient
- ‘Medical terminology
Certification
Medical coder / biller
Timeline
Enrollment Technician
CareFirst BCBS
06.2022 - 06.2024
Receptionist / File Clerk
C3 Customer Connect
02.2020 - 05.2022
Project Manager
Southern California Home Improvement Center
02.2014 - 01.2020
Certificate - Medical Coder / Billing
University of Antelope Valley
High School Diploma -
Lancaster High School