ROBRIDA MOUSSOUNGOU
HOUSTON,TEXAS
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Salon Receptionist
exquisitebraidsbtmarina
Houston, TX
01.2018 - Current
- Eliminated financial discrepancies by accurately collecting customer fees, managing refunds and providing accurate sales documentation.
- Developed strong customer relationships by making clients feel comfortable, employing great listening skills and offering to assist with [Task].
- Booked appointments to allow sufficient time for requested services.
- Input client information into booking system accurately and completely to chart sales metrics.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Coordinated front desk operations and diligently helped in-person visitors and callers with knowledgeable assistance.
Housekeeper
le Relais du Kouilou
Pointe-Noire , Congo
01.2014 - 11.2016
- Calculated charges, issued table checks and collected payments from customers.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Emptied trash receptacles throughout the property.
Education
Associate of Applied Science - Business Management
Houston Community College
Houston, TX05-2025
Web Development
Houston Community College
Houston, TX05.2022
Skills
- Computer skills
- Quick Learner
- Multitasking
- Adaptation and learning skills
- Critical thinking
- Teamwork
Timeline
Salon Receptionist
exquisitebraidsbtmarina
01.2018 - Current
Housekeeper
le Relais du Kouilou
01.2014 - 11.2016
Associate of Applied Science - Business Management
Houston Community College
Web Development
Houston Community College
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