Robshaunda Murphy-Scott
Chicago,IL
Summary
Proven track record in enhancing customer satisfaction and streamlining payment operations, as demonstrated during my tenure at Mr. G's Food Mart. Skilled in cash register operation and POS systems, I excel in customer relations, contributing to a 30% decrease in checkout time. Adept at balancing drawers and preventing loss, my focus is on improving efficiency and fostering positive customer interactions. Committed and hardworking Cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
Mr. G's Food Mart
03.2023 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
Warehouse Worker
XPAC
05.2021 - 12.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Helped train new employees in safe practices and warehouse procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Assisted in receiving, stocking and distribution of merchandise.
- Operated equipment while observing standard safety procedures.
Cashier
McDonald's
04.2018 - 10.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
Cashier
HyVee Foods
08.2017 - 02.2018
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Chicago Vocational Career Academy
Chicago IL06-2013
Skills
- Cash Register Operation
- POS Systems
- Customer Assistance
- Payment Processing
- Product restocking
- Drawer balancing
- Returns processing
- Loss Prevention
- Money Handling
- Customer Relations
Certification
PERC Card License - 2021
Timeline
Cashier
Mr. G's Food Mart
03.2023 - Current
Warehouse Worker
XPAC
05.2021 - 12.2022
Cashier
McDonald's
04.2018 - 10.2021
Cashier
HyVee Foods
08.2017 - 02.2018
PERC Card License - 2021
High School Diploma -
Chicago Vocational Career Academy
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