Robshell Flowers
El Paso,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Video Repair CSR
Spectrum/ Charter Communications
07.2022 - Current
- Responded to 50+ customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
Social Media Content Moderator
Teleperformance
03.2020 - 10.2021
- Moderating user-generated content on our client’s platform by reviewing strong graphic images, videos, and/or written content to ensure the content meets the community guidelines and to escalate any content that violates the parameters set.
- Meet and exceed metric goals set by the client.
- View and report on 100+ videos daily.
Health Club Manager
Never Give Up Nutrition
08.2018 - 03.2020
- Greet and assist customers, providing excellent customer service to drive sales & customer loyalty.
- Intake 50+ new/ current clients weekly data.
- Open/ Close the store following established procedures.
- Maintain a clean, organized and presentable store environment.
- Set clear sales goals for each employee, tracking progress and milestones.
- Educate and answer any questions about the product that the customer may have.
- Reorder and stock as needed.
- Take, Make and Deliver Orders.
- Accurately total daily sales and make bank deposits weekly.
Education
High School Diploma -
Fullerton High School
Fullerton, CA05-2015
Skills
- Call center experience
- Scheduling
- Credit card payment processing
- Typing proficiency
- Time management
- Multitasking and organization
- Microsoft PowerPoint
- Customer relationship management (CRM)
Timeline
Video Repair CSR
Spectrum/ Charter Communications
07.2022 - Current
Social Media Content Moderator
Teleperformance
03.2020 - 10.2021
Health Club Manager
Never Give Up Nutrition
08.2018 - 03.2020
High School Diploma -
Fullerton High School
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