Robson Pepukayi

Proven Guest Services Associate at Carnival Cruise Lines, adept in enhancing guest satisfaction and streamlining reservation management. Excelled in complaint handling and guest engagement, significantly improving customer retention. Skilled in time management and hospitality services, demonstrating a strong ability to maintain composure and empathy under pressure. Friendly professional with a background overseeing guest issues with amazing tact and concern. A courteous Guest Services Associate promoting exemplary talents in checking in guests and effectively representing the company brand. Detail-oriented Guest Services Associate with 1 years of experience. Poised and patient successful working closely with broad range of different personalities. Pleasant and compassionate individual offering exemplary customer service and support. Seasoned Front Desk professional offering years of customer-facing performance. Handles administrative, operational and guest areas to cultivate quality service. Hardworking front desk professional bringing expertise in reservations, concierge services and department collaboration. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations. Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.