Summary
Overview
Work History
Skills
Timeline
Generic

F. Robert Taylor Jr.

Columbus,OH

Summary

Experienced Assistant Manager/FE Coach with over 25 years of experience in Walmart retail. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements while consistently saved costs and increasing profits. I am known to have successful customer experience, to be a merchandising professional successful at representing customers tastes and needs in our retail environment, and someone who thrives in a team-oriented environment, working creatively and effectively to reach company goals.

Overview

26
26
years of professional experience

Work History

Frontend Coach

Walmart
Columbus, OH
03.2020 - 01.2024
  • Managed team of 60+ customers service associates
  • Handled customer inquiries and concerns via phone, email, and in person.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Monitored posts for store social media.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Cross-trained existing employees to maximize team agility and performance.
  • Hired, trained and mentored staff to maximize effectiveness.
  • Created contacts with community organizations to obtain commitments to support volunteer program through contributions and volunteer hours.
  • Cash Management/Long & Shorts/Investigations
  • Developed and delivered effective and engaging coaching sessions to improve performance
  • Facilitated team building activities and workshops to improve communication, collaboration and productivity
  • Assisted in recruitment and selection of additional coaching staff to establish strong and competent team
  • Monitored team practices to establish high level of performance
  • Developed strategic plans for day-to-day financial operations
  • Created financial dashboards to provide insights into key performance indicators

Auto Care Center Manager

Walmart
Columbus, OH
04.2019 - 03.2020
  • Managed team of 10+ associates
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Reduced operational risks while organizing data to forecast performance trends
  • Interacted well with customers to build connections and nurture relationships
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths
  • Implemented business strategies, increasing revenue, and effectively targeting new markets
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service

Digital/OPD ASM

Walmart
Columbus, OH
09.2016 - 04.2019
  • Managed team of 30+ associates
  • Manage fulfillment of on line orders for both grocery and .com customers
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached team on effective upselling and cross-selling methods.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored employee performance and developed improvement plans.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Tracked substitutions and informed customers of changes
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
  • Documented sales and customer feedback to enable tracking history and maintain accurate records
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions

Grocery Manager

Walmart
Columbus, OH
01.2014 - 02.2016
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
  • Recruited, hired, and trained personnel, working to establish key internal functions and outline scope of positions
  • Trained and guided team members to maintain high productivity and performance metrics
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths
  • Assisted in recruiting, hiring and training of team members

DSD Receiver

Walmart
Melbourne, FL
07.1998 - 01.2014
  • Resolved vendor errors with receiving policies to eliminate excessive inventory.
  • Verified accuracy of DSD plan-o-grams and implemented weekly store merchandising notes.
  • Checked EDI invoices to resolve outstanding invoices.
  • Processed reclaims and returns to vendors and warehouse for credit.
  • Processed daily and weekly DSD tickets to file invoices.
  • Protected company assets through accurate receipt and return of DSD product.
  • Communicated operational inconsistencies of store or vendors to manager for resolution.
  • Entered DSD invoices into inventory system for prompt record keeping.
  • Tracked product for DSD vendors to verify invoices.
  • Followed food safety and workplace safety guidelines for job functions.
  • Maintained accurate records of invoicing and payment activities in compliance with company and legal requirements.
  • Managed invoicing and payment processing operations.
  • Processed invoices and payments in line with company policies and procedures.

Skills

  • Staff Management
  • Operations management/merchandising
  • Customer service
  • Employee performance evaluations
  • Recruiting and Interviewing
  • Training
  • Employee scheduling
  • Cash Management Operations

Timeline

Frontend Coach

Walmart
03.2020 - 01.2024

Auto Care Center Manager

Walmart
04.2019 - 03.2020

Digital/OPD ASM

Walmart
09.2016 - 04.2019

Grocery Manager

Walmart
01.2014 - 02.2016

DSD Receiver

Walmart
07.1998 - 01.2014

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F. Robert Taylor Jr.