Robt S Newman Jr
Gastonia,NC
Summary
Passionate about working with and training individuals, I've had a career that has consistently led towards roles involving teaching and mentoring. Throughout my professional journey, I have guided both students in high school and security officers in a corporate environment. I find immense satisfaction in helping others learn and grow. What I think sets me apart is the extensive hands-on operational experience I have had, which has allows me to seamlessly connect theoretical concepts with real-life situations. I firmly believe that people learn best from each other, and this belief has shaped my teaching approach, surpassing the limitations of books or computer programs. With over 20 years of management experience in contract security and law enforcement, I am currently exploring opportunities in both the public and private sectors to continue making a meaningful impact. As an accomplished Security Manager committed to strategic planning and delivery of large-scale objectives while maintaining the highest levels of integrity and respect, I apply advanced technical, business, and logistics acumen to streamline processes. Adept at driving cross-functional teams within high-pressure and deadline-driven environments, I am a coordinated Security Supervisor with over 20 years of experience providing exceptional security detail and supervision for highly valuable corporate assets. As a diligent and collaborative facilitator of a comprehensive security system with expertly trained personnel and deliberate preventive measures, I am also an exceptional provider of practical on-the-job training for new and sustaining security personnel. Security professional with strong background in safeguarding assets and personnel. Known for developing and implementing effective security strategies, fostering collaborative team environment, and adapting to changing security needs. Reliable and focused on achieving results through proactive risk management and team coordination.
Overview
37
37
years of professional experience
Work History
Security Manager
Securitas Security Services
04.2021 - Current
- Company Overview: Securitas Security Services Charlotte North Carolina Security Manager
- As a Security Manager for Securitas I'm responsible for directing, coordinating and overseeing all activities of the onsite Security staff at several security sites, including all supervisory responsibilities, training and operations functions at the assigned post in accordance with post orders and client instructions, and following all internal procedures
- Coordinating and executing all aspects of the security contract at the assigned location(s)
- Responsible for supervising, motivating, coaching, and training employees
- Conduct interviews, make recommendations for placement of security personnel, and execute site-specific orientations
- The first point of contact for security personnel regarding performance, operations, emergency response activities, and department needs
- Responsible for scheduling and payroll coordination at assigned sites based on the size and post requirements, including pay and invoice reconciliation
- Securitas Security Services Charlotte North Carolina Security Manager
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Continuously updated knowledge on evolving security trends and best practices, incorporating relevant strategies to maintain a safe facility.
- Supervised team of six(6) security personnel during shift.
Lead Account Manager
Universal Protection Services (UPS)
08.2011 - 10.2014
- As Lead Account Manager, I was responsible for managing 13,000 physical contract security hours in Indiana, Kentucky, Florida, and the Carolinas
- I interacted daily with Senior Duke Energy Security management on a wide-ranging array of issues involved in running a multi-state account
- I had five direct reports and through them had oversight and management of security personnel who staffed the following positions: Security Officers, Supervisors, Security Leads, Console Operators and Traffic Officers
- Day-to-day responsibilities include interacting with security personnel not only in my region (Charlotte) but clients and security personnel spread across the account base (7 States)
- Mentored junior account managers, fostering a collaborative environment conducive to professional growth and development.
- Optimized resource allocation by accurately forecasting client needs based on historical data analysis.
- Increased client satisfaction by providing exceptional account management and timely resolution of issues.
- Developed and maintained strong relationships with key clients, resulting in increased retention rates and revenue growth.
- Managed a diverse portfolio of accounts, maintaining high levels of customer satisfaction across industries.
- Collaborated with sales team to identify new business opportunities, expanding the company''s client base.
- Organized successful events that fostered networking among current clients while attracting potential new customers as well.
- Delivered compelling presentations showcasing products or services tailored to prospective clients'' specific requirements.
- Monitored performance metrics regularly, identifying areas for improvement in service delivery or account management processes.
Training Officer/ Supervisor
U.S. SECURITY ASSOCIATES INC. (Formerly) DAY & ZIMMERMAN SECURITY INC
07.2005 - 10.2011
- The main objective was to identify training and development needs within the security organization and create training programs that addressed those needs
- My research skills allowed me to find a lot of free or relatively inexpensive training tools online that kept the program well within budget guidelines while assessing their effectiveness and return on investment
- Interacted extensively with shift supervisors, security managers, security officers and corporate security personnel to develop a program that was relevant and kept the security personnel up to date on security issues both in-house and within the security industry
- Produced all training materials for in-house courses and programs that were specific to the site
- I managed the delivery of training and development programs for security personnel and created a training program for beginning supervisors
- I created an interactive three day orientation program for all new security personal assigned to the account, devised individual learning plans for over 100 security officers and shift supervisors in four individual accounts
- The program utilized an online training program that was augmented by individual learning plans for officers that included writing programs and several FEMA courses
- I monitored and reviewed the progress of trainees by using questionnaires and thorough discussions with shift supervisors, managers and corporate security personnel
- I created and supervised a peer mentoring program within the security staff
- This program partnered new security officers with older security personnel who had either retired law enforcement or retired military experience
- This type of interaction helped create a more professional looking and proactive staff
- The program earned me my company's Employee of the Year Award for 2008
- Identified training needs and planned classes accordingly.
- Balanced multiple responsibilities simultaneously in a fast-paced environment, prioritizing tasks effectively to meet deadlines without sacrificing quality of workmanship or attention to detail.
Control Room Operator/Supervisor at AstraZeneca Pharmaceutical Corporate Headquarters
U.S. SECURITY ASSOCIATES INC. (Formerly) DAY & ZIMMERMAN SECURITY INC
01.2005 - 01.2011
- Reviewed and managed documentation for all security related programs, prepared reports reflecting the Security Management Program.
- Coordinated emergency communications during business and after hours; these communications included environmental situations, site wide crisis information and health and fire related emergencies.
- Act as an advisor and counsel relative to corporate security policy; assisted in the development, preparation, and implementation of all security protocols and plans and oversaw all security training and education
- Designed, implemented and managed all security-related technology systems
- Implement and coordinate Access Control Systems, Digital Video Recording systems (Loronix), CCTV and intercom systems and ensure continuing function of all systems
- Monitor site-wide security related activities via CCTV and card access and alarm systems including validating of security ID badges and related computer software and hardware problems
- Monitored Andover Building Control Systems/Alarms
- Directly responsible for dispatching Emergency managemnet and security perssonel to all Medical Emergencies. Also directed incoming emergency services (fire, emt) to area of the emergency.
- Liaison with Corporate Security on all security related matter as needed.
Business Manager
NEW HAVEN BOARD OF EDUCATION
01.1996 - 11.2005
- Managed the day to day non-academic administration of an Inter-District Regional Magnet High School including maintenance, security, custodial, food service and staffing of non-academic positions.
- Trained, staffed and supervised seven (7) school district Business Managers for the other Inter-District Regional High Schools in the New Haven Board of Education
- Worked closely with city and state officials to develop and implement budget projections and establish objectives for the school systems Inter-District Regional budget of 10 million dollars annually
Manager Investigations
PINKERTON INVESTIGATIONS
02.1988 - 06.1991
- Managed the Hartford-based Security/Insurance Investigation Division
- Designed, implemented and maintained an area competitive intelligence system that monitored competition, gauged competitive pricing and grew sales
- The program was directly responsible for the rapid growth of the security operations
- Increased from staff of three part-time investigators and monthly billing of $10,000 to a full-time staff of eighteen with a monthly billing of over $70,000
- Increased district hours from 2,200 to over 10,000 hours
- Directly responsible for security and investigation operations in three Connecticut offices
- This included scheduling of accounts and managing fifty supervisors with four thousand security and investigation personnel
- Decreased overtime by 60% from a district high 6.5% to below 3% and dropped labor costs by 7% from 71% to 64%
- Hired, staffed and trained field investigation staff to assume office functions including automated scheduling system and client relations during this significant growth period
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
BS - Criminal Justice
Colorado Tech University-Online
Colorado Springs, CO11.2010
J.D. - Master of Laws
George Washington University- Law School
Washington, DC05.2025
Skills
Labor Cost Analysis
Program Development
Budgeting
Security
Conflict Management
Employee Orientation
Writing Skills
Safety and security procedures
Safety and security regulations
Physical Security
Emergency Response
Schedule Management
Emergency planning
Security officer development
Employee Relations
Compliance Management
Training Oversight
Operations Management
Business Continuity
Access Control Management
Security team management
Training Management
Security policy development
Security audits
Accomplishments
In 2008 created a Mentor program that paired experienced security officers with younger officers to give them a better understanding of the security industry.
Additional Information
Proficient in Windows 10 & Vista, Microsoft Office Suite, Word, MUNIS, and Tenex., Experience with Andover Building Controls, Send Word Now, Siemens Building & Fire systems, Loronix, Avigion, and Bosch DIBOS CCTV Digital Control Systems., WinTeam and SAFES Payroll systems.
Groups
Pro Football Researchers Association, 01/01/10, Present, Working on several research projects dealing with the history of the NFL Draft.
Awards
Employee of the Year, 12/01/08, Awarded for creating a mentor/training program for new Security Officers.
Assessments
Security guard skills, 02/01/21, Highly Proficient
Timeline
Security Manager
Securitas Security Services
04.2021 - Current
Lead Account Manager
Universal Protection Services (UPS)
08.2011 - 10.2014
Training Officer/ Supervisor
U.S. SECURITY ASSOCIATES INC. (Formerly) DAY & ZIMMERMAN SECURITY INC
07.2005 - 10.2011
Control Room Operator/Supervisor at AstraZeneca Pharmaceutical Corporate Headquarters
U.S. SECURITY ASSOCIATES INC. (Formerly) DAY & ZIMMERMAN SECURITY INC
01.2005 - 01.2011
Business Manager
NEW HAVEN BOARD OF EDUCATION
01.1996 - 11.2005
Manager Investigations
PINKERTON INVESTIGATIONS
02.1988 - 06.1991
BS - Criminal Justice
Colorado Tech University-Online
J.D. - Master of Laws
George Washington University- Law School
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