Robvic Qinzon
San Leandro,Ca
Summary
Dependable worker with a high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
Work History
Server
Resturant
04.2023 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Sales Associate
Shoe Palace
04.2023 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Caregiver
Makayla
03.2022 - 08.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Shift Leader
Panda Express
11.2019 - 03.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Handled customer complaints and employment disputes in the absence of a store manager.
Education
San Leandro High School
San Leandro, CA06.2021
Lincoln High School
San Leandro, CA06.2021
Skills
- Customer Service Team Leadership
- Training & Development
- Attention to details
- Providing Excellent Customer Service
- Time Management
- Written and Verbal Communication
- Problem Solving
- Collaboration
- Sales Expertise
Timeline
Server
Resturant
04.2023 - 09.2023
Sales Associate
Shoe Palace
04.2023 - 09.2023
Caregiver
Makayla
03.2022 - 08.2023
Shift Leader
Panda Express
11.2019 - 03.2023
San Leandro High School
Lincoln High School
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