Multiple Business Owner with 3 years of experience supporting excellence in a variety of different avenues
Overview
12
12
years of professional experience
Work History
Expeditor
North Slope Borough Health Department
05.2021 - 11.2022
Trained new expeditors and food runners according to company policies and standards.
Executed and supervised plate preparation according to temperature and condiment specifications.
Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Addressed supply problems and developed creative solutions to prevent delays.
Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Collaborated with cross-functional teams to align production plans with customer requirements.
Forecasted production schedules and adjusted plans to accommodate changes in demand.
Prepared and maintained comprehensive production reports to highlight production developments for management review.
Created and implemented tracking systems to monitor progress and meet deadlines.
Devised and implemented efficient processes for production tracking and inventory control.
Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Maintenance and Operation
North Slope Borough School District
03.2021 - 05.2021
Operated varied hand and power tools to complete repairs.
Troubleshot equipment breakdowns and performed preventive maintenance.
Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Followed safety protocols to minimize workplace accidents.
Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Inspected and maintained equipment to keep items in top working condition.
Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
Followed instructions from supervisor regarding daily job tasks and duties.
Dishwasher/Laborer
Ice Services
09.2019 - 03.2020
Followed supervisor instructions to complete tasks on time.
Kept kitchen areas neat and clean by removing trash and organizing supplies.
Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Kept work area clean, dry, and free of debris to prevent incidents and accidents.
Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
Stepped into additional roles during busy times to boost coverage of important stations.
Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or [Type] items used often by kitchen staff.
Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
Inspected dishwashing equipment and reported issues to supervisor.
Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
Stored dishes, utensils and kitchen equipment in proper locations.
Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs.
Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
Worked alongside team to accomplish work goals according to schedule.
Understood and followed verbal and written instructions to complete work correctly.
Loaded, unloaded, and moved material to and from storage and production areas.
Bar Porter
Plaza Hotel And Casino
08.2014 - 10.2016
Explained daily specials and beverage promotions to exceed daily sales goals.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Greeted customers and provided friendly, knowledgeable service.
Coordinated with servers and bartenders to maintain smooth operation of bar area.
Assisted in setting up and breaking down bar area for special events.
Replaced empty kegs and soda syrups.
Restocked ice, condiments, and snacks.
Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
Learned how to make wide variety of mixed drinks.
Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Provided attentive service and proactively assessed guest needs.
Assisted with bussing tables and cleaning up spills.
Delivered exceptional guest experiences through attentive service and quick response to issues.
Answered customer questions about food and beverage items and assisted with menu selections.
Assisted wait staff with timely food delivery and guest requests.
Established rapport with customers by providing friendly and attentive service.
Assisted customers with carry-out service.
Engaged in suggestive selling and other sales techniques.
Front Desk Clerk/Security
Top Of The World Hotel
05.2011 - 03.2012
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Collected room deposits, fees, and payments.
Used internal software to process reservations, check-ins and check-outs.
Maintained transaction security by verifying payment cards against identification.
Confirmed important personal and payment information for compliance with security and payment card industry standards.
Entered and updated sensitive customer information during check-ins and room changes.
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Introduced customers to resort amenities with pleasant and helpful demeanor.
Stored guest valuables in safe and individual boxes for security.
Maintained clean and organized front desk areas to uphold polished company image.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Answered customer telephone calls promptly and appropriately handled needs.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Answered multi-line phone system and enthusiastically greeted callers.
Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
Education
High School Diploma -
Barrow High School
Barrow
05.2009
Skills
Project Management
Critical Thinking
Food Quality Standards
Menu Memorization
Reading Comprehension
Material Disposition
Parts Expediting
Operational Efficiency
Order Flow Management
Collect Trash
Quality Assurance
Accomplishments
Supervised team of 6 staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Resolved product issue through consumer testing.
Collaborated with team of 3-4 people in the development of new small businesses.
Multiple successful small business owner
Timeline
Expeditor
North Slope Borough Health Department
05.2021 - 11.2022
Maintenance and Operation
North Slope Borough School District
03.2021 - 05.2021
Dishwasher/Laborer
Ice Services
09.2019 - 03.2020
Bar Porter
Plaza Hotel And Casino
08.2014 - 10.2016
Front Desk Clerk/Security
Top Of The World Hotel
05.2011 - 03.2012
High School Diploma -
Barrow High School
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