Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Roberto Vigo Jr

Las Vegas

Summary

Multiple Business Owner with 3 years of experience supporting excellence in a variety of different avenues

Overview

12
12
years of professional experience

Work History

Expeditor

North Slope Borough Health Department
05.2021 - 11.2022
  • Trained new expeditors and food runners according to company policies and standards.
  • Executed and supervised plate preparation according to temperature and condiment specifications.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Addressed supply problems and developed creative solutions to prevent delays.
  • Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Collaborated with cross-functional teams to align production plans with customer requirements.
  • Forecasted production schedules and adjusted plans to accommodate changes in demand.
  • Prepared and maintained comprehensive production reports to highlight production developments for management review.
  • Created and implemented tracking systems to monitor progress and meet deadlines.
  • Devised and implemented efficient processes for production tracking and inventory control.
  • Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
  • Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.

Maintenance and Operation

North Slope Borough School District
03.2021 - 05.2021
  • Operated varied hand and power tools to complete repairs.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Inspected and maintained equipment to keep items in top working condition.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
  • Followed instructions from supervisor regarding daily job tasks and duties.

Dishwasher/Laborer

Ice Services
09.2019 - 03.2020
  • Followed supervisor instructions to complete tasks on time.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or [Type] items used often by kitchen staff.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
  • Inspected dishwashing equipment and reported issues to supervisor.
  • Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
  • Stored dishes, utensils and kitchen equipment in proper locations.
  • Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
  • Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs.
  • Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
  • Worked alongside team to accomplish work goals according to schedule.
  • Understood and followed verbal and written instructions to complete work correctly.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Bar Porter

Plaza Hotel And Casino
08.2014 - 10.2016
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Greeted customers and provided friendly, knowledgeable service.
  • Coordinated with servers and bartenders to maintain smooth operation of bar area.
  • Assisted in setting up and breaking down bar area for special events.
  • Replaced empty kegs and soda syrups.
  • Restocked ice, condiments, and snacks.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Learned how to make wide variety of mixed drinks.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Provided attentive service and proactively assessed guest needs.
  • Assisted with bussing tables and cleaning up spills.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Assisted wait staff with timely food delivery and guest requests.
  • Established rapport with customers by providing friendly and attentive service.
  • Assisted customers with carry-out service.
  • Engaged in suggestive selling and other sales techniques.

Front Desk Clerk/Security

Top Of The World Hotel
05.2011 - 03.2012
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Maintained transaction security by verifying payment cards against identification.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Stored guest valuables in safe and individual boxes for security.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.

Education

High School Diploma -

Barrow High School
Barrow
05.2009

Skills

  • Project Management
  • Critical Thinking
  • Food Quality Standards
  • Menu Memorization
  • Reading Comprehension
  • Material Disposition
  • Parts Expediting
  • Operational Efficiency
  • Order Flow Management
  • Collect Trash
  • Quality Assurance

Accomplishments

  • Supervised team of 6 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 3-4 people in the development of new small businesses.
  • Multiple successful small business owner

Timeline

Expeditor

North Slope Borough Health Department
05.2021 - 11.2022

Maintenance and Operation

North Slope Borough School District
03.2021 - 05.2021

Dishwasher/Laborer

Ice Services
09.2019 - 03.2020

Bar Porter

Plaza Hotel And Casino
08.2014 - 10.2016

Front Desk Clerk/Security

Top Of The World Hotel
05.2011 - 03.2012

High School Diploma -

Barrow High School
Roberto Vigo Jr