Roby L. Mink II
Meridianville,AL
Summary
Accomplished Senior Software Test Engineer well-versed in identifying and documenting complex software problems and causes. Designs test plans and procedures and serves as a resource and mentor for experienced and new colleagues alike. Demonstrates practiced expertise in product design and participates in design reviews to offer early input on functional requirements and potential problems.
Overview
29
29
years of professional experience
Work History
Senior Design Verification Test Engineer
ADTRAN Inc.
07.2014 - Current
- Learns what it takes to succeed and follows through with action as evidenced by successfully obtaining Coursera's Python Certification via the University of Michigan in 2015.
- Establishes strong, positive, and healthy working relationships with stakeholders through exceptional communication skills, fostering trust and collaboration in a robust and sound workplace environment for the betterment of all and the Company's bottom line.
- Collaborates with other departments to facilitate successful project completion.
- Enhances product reliability by leading the team in the meticulous design and testing of new engineering software tools all within a continuous process and procedural improvement mindset and providing input to the team lead.
- Conducts technical evaluations of engineering designs and test results through automated systems to improve the accuracy and efficiency of engineering processes.
- Clearly writes, reviews and edits technical documents per company and industry standards and requirements, all while meeting strict deadlines, maintaining accurate documentation, and communicating the project status, goals, and technical findings.
- Trains and mentors junior engineers by guiding complex problem-solving, technical skills development, and direction, reducing ramp-up time, and leading to their productive permanent employment with the Company after graduation.
Technical Support Engineer
ADTRAN Inc.
04.2007 - 07.2014
- Expertise with L2/L3 network device functionality, configuration, and protocols (TCP/IP, SNMP, DHCP, IGMP, LACP, PPP, PPPoE)
- Expertise in DSLAM, Carrier Ethernet, Next Gen Broadband Network Testing (VoIP, IPTV, EoCu, xDSL, GPON, EOAM)
- Experienced with test automation development tools (MIB browsers, terminal emulation packages)
- Responded to Tier-3 support and SME input to internal and external customer support requests and patiently walked individuals through basic troubleshooting tasks by resolving complex technical issues promptly and effectively.
- Conducted root cause analysis of technical issues, implementing corrections to prevent future occurrences.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring better understanding, transparency, and trust.
- Collaborated with cross-functional teams to share details of discovered issues and develop solutions for recurring technical problems.
- Documented faults and bugs using Jiras for referral to development staff for use in updates.
- Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
- Consistently delivered exceptional service quality, and earned verbal and written recognition and encouragement from management because met or exceeded performance metrics, and contributed to overall team success.
Fiber Optic Technician
Cincinnati Bell Telephone
12.1995 - 04.2007
- Enhanced network performance by efficiently installing and maintaining fiber optic systems.
- Increased network reliability through meticulous fusion splicing, termination, and quality assurance testing of fiber optic cables and components.
Education
Python Certificate Via Coursera
University of Michigan - Ann Arbor
Ann Arbor, MI04.2015
Bachelor Of Science - Electrical Engineering Technology
Western Kentucky University
Bowling Green, KY05.1995
Skills
- Extensive Testing Experience: Manual; automated; functional; regression; mobile; performance; integration; cross-browser; database; load; stress; and system testing
- Exhaustive Knowledge and Use of Testing Methodologies, Frameworks, and Tools: Python; Agile and Scrum methodologies; Selenium Web Automation; Mosaic Cloud Platform; Jenkins CI/CD Pipelines; Jira and Polarion bug tracking tools; GitHub proficiency; hardware and software configuration; Linux; Unix; Regular Expression (RegEx); Quality Center for test requirements; Confluence pages with diagrams
- Adept in Following Protocols and Technologies: L2 and L3 Technologies; TCP/IP; SNMP; DHCP; IGMP; LACP; PPP; PPPoE; DSLAM; VoIP; IPTV; EoCu; xDSL; GPON; EOAM
- Expertise in Continuously Improving Software Development and the Roles Testing Plays in the Life Cycle: Strategic test planning and creation; test case development, strategies, and coverages; task prioritization; testing procedure development and coordination; test estimation, execution, and metrics; requirements analysis; risk assessment; quality assurance; defect tracking and reporting
- Positive and Effective Role Model and Team Manager: Communicator; team collaborator; active listener; organized project execution; leadership; team mentor; "go-to," problem-solving resource; adaptable; time manager; self-starter; self motivated; reliable; attends to detail; professional; multitasks; goal setter; encourager
Timeline
Senior Design Verification Test Engineer
ADTRAN Inc.
07.2014 - Current
Technical Support Engineer
ADTRAN Inc.
04.2007 - 07.2014
Fiber Optic Technician
Cincinnati Bell Telephone
12.1995 - 04.2007
Python Certificate Via Coursera
University of Michigan - Ann Arbor
Bachelor Of Science - Electrical Engineering Technology
Western Kentucky University
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